Just wanted to update the room with the response I received from Pinball Brothers support, even though it took 24 hours to finally get a response I was able to do a Skype call with Cato, what a super nice friendly guy. We went through the issues on my game and found it was because of a bad Cat-5e cable, luckily I had a spare cable at home and I replaced it and boom, all the lights were now functioning, along with the trough not detecting balls and the targets not registering. I'm putting a picture in this post circling the cable that was causing all those issues for anyone else that may experience this problem.
So another note, every new game I get the first thing I do is replace the stock balls with Ball Baron carbon balls and this was no exception, but this was a strange thing, after I got off the call with PB, I played a game and I noticed that the balls were not seating correctly in the trough, this caused a lot of problems with balls not being fed for multiball, to balls not being detected drained and a never ending Sentry Guns mode. I took the Ball Baron balls out and replaced them with the stock ones and the game played normally, balls dropping in the trough as they should. I'm really scratching my head on this one. I checked the diameter of the stock compared to Ball Baron and they are identical. Unless the stock balls are somewhat heavier I'm completely lost as to why the others wouldn't work. I have asked PB if there is a difference in their balls as this could cause some headaches down the line when it's time to change the balls.
So now the game is working great and it's totally addicting, so happy I jumped on this. PB said they are still working on the software update and it's coming soon. There is a lot they are doing for the update, including updating the operating system that is under the game system, if I said that right lol, along with many bug fixes and enhancements. If this is the way the support is in the future and you have qualms about the game I would say definitely go for it! It's just too good to miss out on. The build quality of the game is fantastic, the playfield is like a sheet of glass and it sounds fantastic. Word of warning though once I turned it on the audio was set to the highest level and man was it loud the dogs ran out of the game room
One question for other owners, did anyone get a coin box? I thought it strange there wasn't one.
Thanks for reading the book lol.20210624_085043-1 (resized).jpg20210624_090818 (resized).jpg20210624_090846 (resized).jpg20210624_090904 (resized).jpg20210624_090910 (resized).jpg20210624_090915 (resized).jpg20210624_090927 (resized).jpg