An update and a question for all the Stern experts here... (and sorry for the longish post):
I am the owner of LE 313, which upon delivery had a malfunctioning TRex (sat high off the ramp, and didn't eat any balls), had a small piece of green paint chipped off the top of the frame and a random selection of nuts and bolts in the bottom of the case.
I immediately let my distributor know that day.... finally yesterday heard that "Stern will replace both parts".... they wanted to ship them to me, and expected me to install them!!!(WTF)
Now, I'm just a home user, this is my 2nd LE Stern purchase in less than 6 months - I am just wondering, out loud - is this what I should be expecting for spending this kind of money on a game? If so, it pretty much means that these machines should NEVER be bought new, as the risk/reward is 100% on the end buyer.... if I bought a new small car and on day 1, it's systems didn't work... would Ford send me a new muffler or brake kit and expect me to install it myself?
I understand many of the buyers here are using these for business reasons, and so any downtime is missing profits, so, those owners will take the parts and fix things... but, this approach to a "home user" seems completely a$$ backwards and basically tilts my future decisions to no longer consider NIB, as I cannot be sure that I could actually have a working game on Day 1.
Is there someone beside my distributor and the Stern service department I should be contacting, to perhaps better impress upon them, the lunacy of this approach and from a business standpoint - that this completely anti-consumer approach to shipping defective products on day 1, with 100% of the risk on the consumer, is opening Stern up to some bad press?
I don't want to be "that guy" -- I just want, what I think anyone deserves, a working game from the factory, and then I am happy to fix it, when is in a working state, while inevitable things come up... I shouldn't be the onsite warranty/service department on day 1....
PS the "tape trick" on the opto has improved this LE a bit, so, perhaps the issue is the opto alignment... but again.... where is the quality control and testing before shipping out a $10k "game" ? thanks for reading - scott