Quoted from fooflighter:
The Trex and node board would be frustrating for sure and definitely warranty issues...but what exactly is wrong with the plunger? Springs and screws here and there and some alignment adjustment?.. coil stops and flipper rubber, I buy those in small bulk as they wear out...JP was designed with red rubber in mind for the collector, most pins don't have the red because of the quick wear rate of red vs black and cleanliness issues. What's up with the raptor? and set trap targets?? again, I had some minor tweaks but they were just loosening a screw or tightening a screw here and there to adjust the raptor bob rate hang up issues or tighten up the leaf spring screws to prevent target movement? I'm not disregarding your complaints but I've tweaked and taken the past 3 weeks to adjust and dial my game in...I think or have come to expect it is just part of the hobby as these machines are hand made on the assembly line and can't possibly meet the same standard each and every time..they can come close, but there's always going to be the need to tighten, loosen, adjust and sometimes replace. Everyone's threshold for "it play's perfect out of the box" is subjective and one person's "perfect" may be horrible to another and sometimes this site while great, may falsely lead people to the impression that these games are plug and play..my experience is they are far from it.
I actually love tinkering on my pins...call it an OCD obsession but don't stop playing them for issues and definitely don't take off work...I just play, tweak, fix, replace....and one day.. they get better to the point of just needing a wipedown and some wax...If you don't like doing these things and just like to play, then NIB is probably not for you in future pin acquisitions and may need a more, broken in game.
So, I can't nor can others answer your question truthfully or objectively because your experience with your pin is a subjective one...are you out of line to ask for a refund...man that's a tough one...you can ask but again, it's up to your distro and Stern support. I would say good luck with that but wouldn't expect it to happen.
Again, I'm not saying we shouldn't expect quality and reasonable functionality out of the box for the price tag, but something like a flipper coil stop??? I would get a new part from pinball life or marco (which ship most of their stuff the day of order) on my own and buy 6 more while I was at it - while I waited for the warranty part to arrive - and just continue to play...
fooflighter snaroff So much insight into my issues and expectations, my friends. Truly appreciate everything you've said. This is my first pin so while I've had a ton of legitimate physical issues with the game I am still learning what my expectations/threshold should be. What I explained to my dist today was, "man it would be great if Stern would set expectations from the get-go via a whitepaper or something." What I mean by that is it would be helpful if Stern had documentation such as, "the T-Rex is expected to catch the ball xx% of the time from a solid shot during mode a, b, c." Or, "the plunger should carry the ball around the loop xx% of the time from manual trigger, auto-plunge, etc." Or in terms of the T-Rex catch (which after all the physical issues have now been resolved for me) they could say, "success rates are dependent upon software updates, please refer to code update readme's past 0.xx up to 1.xx". I say this because I have to believe Stern has their own QC standard %'s when testing each game. If one or the other doesn't meet some threshold then it doesn't go out the door. It sounds like Stern can't really call those % out publicly but again I feel like they should. If I knew how often one or more any given "software" related action should fail, I may not be so attune to or concerned about things like the low % of the T-Rex catch.
Now, back to the customer service of my distributor... After jumping on the phone with him today I won't be asking for any refund. I was unaware that the amount of $ he's spent on sending his tech out has already obliterated his margin on the sale of my machine. He also expressed that mine has been an anomaly when it comes to the 10 LE's he sold. No one else has either a) had all of the same issues or b) has reported them (they may have fixed issues themselves or still haven't paid attention/cared). I trust now that I simply got a lemon, but one that can be sweetened back to expected. And Stern themselves have been good at sending me new parts (albeit a bit slow). In summary, I feel that my dist. is an amazing human being who is going above and beyond. He could have told me to F off but instead took losses to make sure all is right. And while I still have the T-Rex and plunger issues, I'm confident that he'll still run that to solution if needed.
Yes, the plunger is still an issue. I'm awaiting parts. The T-Rex has been fixed physically to where I can only imagine once Stern gets it right software wise, the catching issue will subside. fooflighter snaroff PM me if you want more specific answers to your questions.
I hope others don't have all of the same issues I'm having but if they do I hope their dist/seller is as communicative and helpful as mine has been.