Hi there. I've got mine TNA in our club house here in the Netherlands and it's used for play to everyone when we're open. Last December a player came to say a ball got stuck in the right scoop. Fast forward - in between loads of tests, hardware check, all software versions used, the works you may say - the found error is still there. And than to someone else who also has a TNA where the same happened. It is likely some of you may have the same. The tricky bit is that it may take ages before you notice, but it is certainly not impossible. What happened was that the aforementioned player came into multiball, got to hold balls and with another one made the drop target jackpots and the scoop super jackpot. He did that without making any other switch in between and after a number of times the ball in the scoop sits there, the rest of the game is fully working, but no return, not even in ball search. When you do a hard reset or start a new game, the ball is popped out instantly. Just to make sure it is not an isolated issue a request to you to try the following. Take the playfield glass of and have a ball ready. You don't need to start a game. Now manually drop the targets with the ball rolling to it and land it in the scoop. When everything is fine all three drop targets will be tripped and the ball is kicked out. Repeat this sequence. If you've done it ten times and the ball still comes out you're good. If however after a number of times (mostly the fifth time on my machine) the ball stays in and the only way to get it out is starting a game or a hard reset you may want to check it once more. Whatever the outcome please let me know. I will keep playing my game but we also like to use it in tournaments and than this error occurring would be a nuisance. Cheers from Holland, Ad Jonker