I have been in contact with spooky around my game lockup issues. I mentioned a few times that I think my locks up are related to my left "lower" flipper.

I have been back and forth with them a bit but haven't heard anything concrete or anything to try to resolve this other than them asking me to specifically pin down the issue.

I understand they are also busy with support issues.

I tried again today and sure enough , maybe every 1-20 left flipper flips, it locks up. I peeked at the warden board and it was flashing a bunch of white, red, and a bit of purple. I think blue flashing is the normal state.

i would want this back in house to rip it apart and learn for future builds also.

I avoid that just so I don't have to hear that song... has to be one of the worst tracks in pinball.

Wiring diagram/matrix, schematics, parts list... basically any sort of manual would be nice.

I feel that Spooky currently in over their head. My machine has not worked right for 7 weeks now and the resolution falls on me as Spooky has been little help. I have sent pictures and videos which have been forwarded to the "development team" and next time the "programing team". Appears neither team have staff as I never heard back from anyone.

Tomorrow will be my second event that I host where Scooby is shut off. So sad as the game is great fun when it works.

Me too, haven't listed my spot, it's in the thousand and frankly I'm beyond caring at this point. I look at it as paying a "stupid tax" and just move on. I bought a TNA CE, have had problems, nothing but props to Spooky support, they responded, they obviously cared, but it took me talking to Scott Danesi himself to troubleshoot and get the board identified that had burned out. This was a second generation run machine, time did not make the production process more mature, that's a fact. I wish Spooky nothing but the best, I've contributed my deposit to them, I want them to succeed. The way these games look is second to none. I wish them luck.

As to the inevitable response, I'm new to the hobby, less than a year. I have bought 17 NIB Sterns, out of those I have had one major out of box defect, my Avengers AIQ Premium needed a new motherboard. Not saying that applies across the board, this is empirical evidence only, the least reliable metric. But it also happens to be a fact. I have two JJP's, minor issues with both, immediately addressed by JJP, although not in the personal manner employed by Spooky, again, support is top notch. So, my thoughts, impressions and conclusions. This is no shot to anyone who has these machines, they are beautiful, and it seems some of you got a good one. I am only referring to the NIB experience. All of us know, you play these machines, they break...period.....don't care who builds em. We all acquire the skills needed to lift the hood and fix em, that just goes with the hobby. What we should expect is a machine that works for at least a couple of hundred games, and then we bang on em and know that then, all bets are off.

So a few thoughts on the music in the game...

I know the main theme has been lauded as short and repetitive. I cannot argue with that, it's not terrible but it's definitely very short. I think my favorite toon is in creeper mode(I think thats the mode) it's the one from their initial trailer. That could be a killer main theme.

Cutler MB, yeah maybe have an option for an instrumental version, or save that singing version for some very rare mode then it would be cool

I too feel I jumped on board to soon as well. I pray I get a nib fully working no issue game but things posted here are getting to me and having major fears and big time doubt . This no refund deposit shit is no longer an option for me going forward.

The main Scooby background track loop has been stuck in my head for days. It's been a week since I played. It's just so earwormy.

I understand where you are coming from. I have mine listed but it is not the lowest in the large sales group and that is only what is listed on pinside so I will see how that goes.
I feel the risk outweighs the reward on this for me. Hopefully someone else can pick it up and I will move on to what works for me. My Sterns and CGC have been battle tested and preform so I will probably stick with my comfort zone.

Looks like the previous owner passed on his problems to me, but I reached out to AJ today, and seems like a great guy to work with.

I'll try to get the upper pf off this weekend and have a look around. Hopefully issues can be resolved without too much pain and time, as I would love to actually play it!

My family and I love it. It’s fun and the start of the song sounds like Billy Squires The Stroke. But I can see people not liking it. But hope Spooky doesn’t remove it. But maybe give the option to change it like with Godzilla multiball.

The option to change it on the fly would be nice. Or even an alternate option in the settings. I've only heard it a couple times in video streams, and that's enough for me. Didn't Spooky kind of hint this may be an option at some point? Or am I imagining things?

Go the Zilla route. Put 3-5 songs there that you can cycle through with the center button to change the song before the MB starts. That was a great add.

Any machine that requires a couple of board swaps and still isn’t working should be shipped back to Spooky for autopsy and repair. It will be cheapest way to fix that game for good and avoid developing a bad rep. Spooky would need to agree to this but if so, then there’s a professional way to resolve for everyone’s benefit. Taking things further, WHAT Spooky could do is ship him a new game after his old game has been picked up.

100% agreed.

As I said this game clearly has something more major going on and not just a bad board or couple of boards. Me personally I would not settle for anything less than a new game or minimum this game goes back and is completely rebuilt down to the last wire, connector, nut bolt etc.

You don't drop 10k on a boat anchor and expect to be happy about it (unless you are buying an actual boat anchor).

And before anyone gets worked about what I said - no we are still not cancelling our order. We want the game but really don't want the headache.

Just recieved tracking info for #312 through PinballStar. Was picked up today.

Sorta curious where the threshold is of "hey sorry, we messed up and need to swap out your machine" on spooky's end? I'm certain they're just as bummed as we are about the people having issues...but it does make you wonder if whats happening is QC or shipping related. I just imagine something of this size getting unreasonably jostled on it's journey to the owner. Maybe a more comprehensive 'before you turn on your machine check these points' setup list would be helpful?

You got this Spooky...hoping for the best here on 398!

A board or two needs replaced? Seems fine.

Multiple boards, multiple times, with new issues popping up after each swap? That seems like a, "We fucked something up" sort of thing.

It seems like there are a lot of small mech related issues, too. I think Spooky needs to issue a real manual and let the community do it's thing (there are some crazy smart people here) as well as issue a service bulletin regarding issues and fixes.

Why is spooky being so quiet here and why was it so important to make sure the first 50 machines went out trouble free and now they are just shipping games out with all these issues very disappointing unfortunately

Yeah, they are super quiet, only sometimes posting multiple times per day.

The first 50 where also used as beta testing. I had issues with #32 and I also got downvoted like you did for your post. Apparently can only say positive things. It’s not good that there is still issues happening. And some are big issues for a $10k game.

Mine is all squared away outside of the flipper whine when holding the flippers. Love Scooby and hopefully those having issues get them resolved. It’s an amazing game.

They got downvoted for claiming Spooky vanished from responding in the thread which is not the case. Getting the facts wrong is different from being critical of any issues people are having.

Keep in mind there are hundreds of games that are out there without issues. Pinside is not a comprehensive list of everyone's scooby experience and will largely be the platform where negative feedback relating to issues is voiced. If you're only getting your news from this thread...you're ill informed.

Use some logic. Spooky cares more then you do about providing working pins...I guarantee it. They're vested. Their longevity of the company depends on making pins that work.

My takeaway from all this is that pinball manufacturing is wicked challenging and this company is offering better support on a smaller run of machines than anyone else. Hardware, software, audio, video all have to work in perfect harmony. I'm so glad a company like spooky exists because they offer something that the big guys cant...care.

SpookyBug sending waves of encouragement from one small business owner to another...you got this!

To update the group on the everlasting auto-plunger issue - I received a new assembly from Spooky today. Right away, I could tell the new assembly was tight and much sturdier than what I had in my game. I installed it, put about 10 games in, and not one issue whatsoever. The auto plunger fires with excellent power with no side to side movement.

I can now officially say I have a perfect working machine! Thank you to AJ and Luke for the amount of time they put in to help us frustrated customers. I hope I don't have to speak to you guys ever again.

Lastly, for those who have inconsistent auto plunger issues, I highly recommend asking for a new assembly. It made a world of difference.

YES! Good news

Any noticeable differences with this replacement? Does it have added washers or?

Not quiet! We are aware of everything going on! I read every single post but I try to sit back most of the time and just let the thread be unless I feel I can add something important or fun. Many times there is a ton of communication going on with customers behind the scenes to especially by AJ and when I see a post I'll just walk over and ask the guys for an update on the situation. As long as it sounds like it's taken care of and under control I'll leave it at that. If I think more can be done I'll jump in.

Specifically with the 3 pinsiders here with issues there is daily conversation here seeking solutions and the entire company management is familiar with the situation and all working to help solve ASAP. We certainly don't have our heads in the sand about anything and are working every day to be the best company we can be in every aspect. It really hits home with us when we see customers with issues and it's not something we take lightly by any stretch. I do think there are a quiet majority of people just happy and playing their game with 0 issues. That doesn't stop us from wanting to get that percentage closer to 100%.Anyway, enjoy the weekend guys!

Dammit I'm literally upstairs writing a response to that too, always one step behind