Not sure there is a silent majority, 3 local owners in my city all have problems with their machines I am just so grateful we purchased through a distributer that takes great care of us. I couldn’t imagine buying direct, the repair costs would be crazy. Either way, I do hope they can sort these issues out because when the game works it is super fun! Probably better to wait for a later run on this game.
Quoted from SpookyLuke:
Not quiet! We are aware of everything going on! I read every single post but I try to sit back most of the time and just let the thread be unless I feel I can add something important or fun. Many times there is a ton of communication going on with customers behind the scenes to especially by AJ and when I see a post I'll just walk over and ask the guys for an update on the situation. As long as it sounds like it's taken care of and under control I'll leave it at that. If I think more can be done I'll jump in.
Specifically with the 3 pinsiders here with issues there is daily conversation here seeking solutions and the entire company management is familiar with the situation and all working to help solve ASAP. We certainly don't have our heads in the sand about anything and are working every day to be the best company we can be in every aspect. It really hits home with us when we see customers with issues and it's not something we take lightly by any stretch. I do think there are a quiet majority of people just happy and playing their game with 0 issues. That doesn't stop us from wanting to get that percentage closer to 100%.Anyway, enjoy the weekend guys!