Experience of someone who is a total novice at printing, got the Bambu X1C before they released any other machines, as far as I’m concerned the thing is basically magic. My comparison is my friend’s prusa which he is constantly fiddling with for results that are no where near as good as my effortless prints.
Now could a pro with tons of knowledge and experience dial things in on a different machine and get excellent results, probably, but comparing a novice to a novice for occasional printing, the Bambu and the Prusa are night and day.
Also I should add that I did have a couple of drawn out experiences with Bambu customer service, a cracked AMS casing upon unboxing, and a broken LIDAR after a month or so. They did ask a lot of repetitive questions, which was time consuming, and replacing the LIDAR was a PITA, but it seemed like average to competent customer service for this day and age, not stellar but not a complete nightmare either.
I mainly print PLA, and I try to limit the complexity of the multi color to control waste, but having the AMS to print different things without having to go swap out a roll is sweet, and it stopping automatically if something does occasionally fail is a huge time saver. Not having to babysit it the way my buddy does with his prusa has enormous value to me. Could not be happier with my choice.