#394 checking in here!
For those still having problems with the Trex grabbing the ball...
First align the Trex both physical and through the software as Keith describes in the key post(s).
When your Trex still doesn’t grab the ball try turning down the right flipper power to 240.
That worked for me, every (clean) shot is grabbed by her now!
Apparently the factory flipper power was too high and this caused the ball to travel with higher speed than Mrs. Trex likes.
Good luck!