Quoted from darkryder:They chipped the powder rail and leg on my old Elvira HOH LE so results may vary
You really have to either wrap and cornerboard the game yourself or micromanage them while they do it, otherwise yes - results may vary (in a bad way). Even if wrapped well, stuff happens in transit. I have had good experiences overall with them except one game which they dropped and smashed. Ironically, this was the only game I had shipped folded and strapped to a pallet. Looked like a forklift picked it up and dropped it from pretty high. Get the insurance for the full amount. It’s worth the small extra cost and does pay in a situation like that.