Quoted from pduffy:Another issue....
The ball is getting stuck behind the mechanism that holds it before letting down to the sacrophagus. It is really bad during multi-ball. I have gotten three cuaght back there and the only way to release is to tilt. When it is one ball caught back there, you can wait it oit for the machine to try to clear it. Very frustrating especially during a good game!
Do you mean the ball is getting stuck behind the top newton ball and not going down into the under playfield plastic trough? I noticed mine was doing this and lifted the playfield for a look underneath. The screw holding the trough that is closest to the drop point from the lock had come out which was causing the trough to droop away from the playfield and creating a bigger gap in between, which in turn was making the ball jam there.