I took delivery of GZ Premium yesterday, my second machine with Insider Connected. The first machine connected immediately and has been trouble free since then, but I’m having issues with GZ despite it being in the same room and connected to the same AP.

I managed to get it connected to the AP when I set it up yesterday, and scanned my insider QR code to link it to my account. I logged in and completed the registration and it’s now showing on my profile. However, the game now reports that it’s unable to connect to Insider Connected, and when I test the connection I get a result for CDN speed test, but server loopback reports no connection. It also thought I was up to date on code 0.97 when 0.98 is available.

I’ve reset the Wi-Fi dongle and connected to the AP again using the QR code generated by the other machine which is connected to Insider, checked the time on the game is correct, and updated to 0.98 via USB and I’m still having the exact same issues. Does anyone have any suggestions re how I troubleshoot?

The game is only a couple of feet from the AP. Closer than my Deadpool Premium that connects fine. The signal strength reports as good, the speed test is fine, and it managed to connect to IC when I registered the game. I’m willing to try a new Wi-Fi dongle, but I really don’t think that’s the issue - it seems to be an issue connecting to the IC server.

Oops. Too late. Can I roll back?

Cheers, I'll give it a go later.

Switching USB ports did actually work! Thanks for the suggestion. Do you think it’s worth ordering a replacement dongle, and if so, do you have any recommendations?

I've seen a few people mention the home team workaround - I assume this means using one IC kit to register games without IC kits, and then setting up home team on those machines so that you can keep using IC without the QR scanner being installed on the machine?

If so, does anyone have a guide re the easiest way to do this?

Cheers, much appreciated. So the IC kit can be powered by one game, and connected to the other via RJ45? No need to remove from one game and install on another?

Also - if a high score is set on an IC game when it isn't online, is that score erased when it next connects? I've had high scores disappear a couple of times now and I can't think of another explanation.

This dongle arrived today and it does seem to connect - but I have to do it manually when I switch the game on by testing the connection. Most of the time server loopback still reports no connection, but I get a CDN speed test value and after the test it reports as connected to IC. I have a Deadpool Premium with IC right next to GZ and that hasn't had a single issue since day one. Not sure where to go from here.

Thinking of just giving up on Insider Connected. My first IC machine, Deadpool Prem, worked flawlessly. Connected instantly first time and hasn’t had any issues since. My second IC machine, Godzilla Prem, is immediately next to Deadpool and connected to the same AP. I was able to register the machine to my account on the first try, but the machine just doesn’t want to hold a connection. It never connects to IC when I switch it on - I have to go into the menu and manually test the connection, after which it reports as connected around 50% of the time. The other 50% of the time it just won’t connect until I power cycle the machine. Sometimes when it reports as connected it still says the machine isn’t online when I scan my QR code / does nothing when I hold the flipper button for home team. Even when it does connect properly I get server loopback: no connection 99% of the time. I’ve also lost high scores that were set when the machine wasn’t connected when it next manages to connect - is this normal? I’ve bought a new Wi-Fi dongle (TP-Link TL-WN725N) that was suggested as a replacement in this thread which I’ve tried in both USB ports and I’m still having the exact same issues.

Yesterday I used the Home Team workaround to try to get EHOH connected. Again, I was able to link the machine to my account on the first attempt, and enabled home team just fine. However, after power cycling the game I’m having the same problems - have to manually test the connection to get it to connect around 50% of the time. When the QR reader from GZ isn’t connected it won’t even let me test the connection - reports that the SD card and Wi-Fi dongle are installed but says I need the QR reader to connect.

I’m at a loss. I’ve checked the guided setup options on Deadpool as that’s worked fine since day one and noticed that I hadn’t changed the location of the machine from USA to UK, but even after changing both GZ and EHOH to USA I get the same exact problem, although the first time I tested the connection on GZ after making that change I did get a result for server loopback on test. After that first test though it went back to reporting no connection. Does anyone have any suggestions or should I just deregister all the games and give up?

Edit - here are some photos:

Deadpool:

About page - After connecting to IC when machine switched on:

090EFAD3-411C-4347-B72C-416C3A17FF67 (resized).jpeg

Connection Test:

269A2912-CED1-44D1-9671-17D37C5B19B3 (resized).jpeg

GZ:

About page - after not connecting to IC when machine switched on:

ED29809D-A4F5-4658-B590-62381C3D8768 (resized).jpeg

Connection Test:

8C4BA080-5508-4DC8-9D78-52C3BB9254C0 (resized).jpeg

Elvira:

Screen when I select network despite previously registering to IC and setting up home team:

21D632BE-5E5D-4D7E-90B2-A1ACF45C49C0 (resized).jpeg

The AP is maybe 4-5m away in the same room. Direct line of sight with no obstructions. When I first set GZ up it was closer to the AP than DP - only a few feet away - and I had the exact same problem. At the moment GZ is immediately to the right of DP, so perhaps a couple of feet further away from the AP, but if you have a look at the images I posted above both the signal strength and CDN speed test results are higher on GZ than DP, probably because of the better quality Wi-Fi dongle. EHOH is directly to the right of GZ.

I’ll try using the DP dongle, but it seems strange that the one in GZ reports better signal and speed test but still doesn’t work as well.

So switch GZ on, and when it fails to connect on power up switch the dongle to the other USB port? Will give it a go - did you then power cycle the machine or just test connection again?

Edit - just gave this a try. GZ didn’t connect when I switched it on, so I swapped the dongle over to the other USB port. It then reported that it was connected to the AP, but no IP address set.

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I reset the Wi-Fi dongle via the options, reconnected to the AP via the QR code from Deadpool, and I’m back to where I started - the machine doesn’t connect on boot, but does connect after testing the connection. Still gives no connection for server loopback.

Will try the DP dongle next.

Now I’m really confused. This is the dongle that came with GZ Prem:

0D452CD5-F237-4980-87CB-9A7080989579 (resized).jpeg

And this is the ‘dongle’ that came with DP Prem:

2B9EB41C-40C8-42B8-A726-C537B3963243 (resized).jpeg

One of these is not like the other. Strange part is I’m still getting better connection strength and speed test on GZ than I am on DP!