Quoted from Bendit:

That's a really bad story. I personally talked to JJP's Ken Holland last month (voice and email) to order a Smaug control board. He was really helpful and shipped it fast. A couple years ago I was in contact with them for all the recall parts for my game. I am not even the original owner and they sent them to me for free. The contrast is crazy.

Quoted from NPO:

LOL, ok this may be a "poke the bear" comment, but here it is:
JJP has put out shit products for 3-4 years going back easily 3 games, told this community that "YOU are the reason our playfields suck so badly...it's YOUR meddling with our product!!!!"
They have gone back and forth saying "We'll replace playfields, wait...no we won't, we'll send you a free PF, wait... no we won't, you'll pay for the PF as a customer of a $10K machine."
But once Lloyd, who wasn't even a "on the books, salary earned" rep for JJP is axed, NOW....NOW....THAT is the reason so many people are jumping ship on a multiple-year Titanic of a company?
And I have a great level of veneration for Lloyd; this is not a public rebuke or rebuttal of him or all the selfless services he has done for this community. This is me asking "Wait...so THAT is what did it for some of you?"
I'm just left going:

Quoted from mbeardsley:

Typical...
On Day 1 it's "OMG - this is the greatest machine ever made!"
On Day 100 it's "FS : low plays, amazing condition, almost new".

Quoted from CrazyLevi:

Oh yeah people are selling GNRs left and right basically giving them away !

Quoted from zaphX:

That's a pretty broad generalization.
Some folks are about the appearance of their pins, and some are about playing them.

Quoted from hiker2099:

That's a really good answer actually.