Quoted from TigerLaw:Spooky has nothing short of elite and incredible customer service. If you have an issue with a Spooky game Charlie stands behind his product 100% and his family will work with you and get you squared away. Heck, if you have a problem with TNA and Scott Danesi himself will try and help you…try getting help from John Borg if your X-Men nightcrawlers stop working…even the idea of that is absurd.
While I agree Spooky is in a class of their own, I wanted to add 2 cents on your comment about Stern. I have absolutely gotten help directly from various Stern employees, including Steve Ritchie and George Gomez. I also have friends that have had the same. I actually am pretty confident that if I needed help with my Nightcrawlers, I could in fact get help directly from John Borg. He's a great dude. Those guys have always been more then willing to help when an issue is raised to them. I love Charlie and co, but Stern has some great guys too.