(Topic ID: 107846)

JJP has very poor customer service for non pinheads

By Tilt

9 years ago


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  • 106 Pinsiders participating
  • Latest reply 9 years ago by Chrisbee
  • Topic is favorited by 4 Pinsiders

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#69 9 years ago
Quoted from hank527:

On a used pinball this is true.
I don t share the same sentiment about this and a $10k machine.

I agree.

By selling to the home market this is going to happen. The quality and reliability need to be there for all pinball manufacturers. We live in a plug and play society and pins are no exception. (unless buying used). If it breaks, someone better fix it for 8-10k. If my brand new compressor broke on my fridge, samsung would not send out a new compressor and tell me to replace it. They would send a tech. (and my fridge was 900 bucks). Pinball should be the same especially since these are 5k-10k machines.

Im sure JJP will make it right but all manufacturers need to be aware and assume that everyone buying their games has 0% experience in repairs. Otherwise, the manufacturers should not put a disclaimer on a 8-10k pin which reads "For the experienced buyer only" or "This may break so be prepared to fix it". ---doubt this would happen.

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