Quoted from frolic:

"on paper" 90 days, reality is much longer. I've gotten service from Stern a good year or 2 out with spare parts mailed. JJP seems to be the same thing. If they were sticklers, than AP's policy wouldn't stand out, but when you're the new guy you need to be twice as good as the big guys.

Quoted from Strummy:

I only scanned this thread but am wondering if I got this right:
The 2nd owner of a Houdini with an expired warranty is pissed because AP wouldn't replace a defective board?
I had no idea that warranties transferred to 2nd owners and were extended to people who bitch. Pretty lame to try and make a new company look bad over 95 bucks that isn't even owed to him. I am impressed with how Pinballstar handled it.

Quoted from Captain-Flint:

I think the overall expectation that a new company such as American Pinball be compared apples to apples with an industry giant like Stern, or even JJP isn't fair. Any new company I am sure is cash strapped as it is, and should really be given some leeway until they really start building a large stable company. Give them time, I am sure that they will have better warranties in the future.

Quoted from Outlanes:

What's wrong with that?
Everything.
It's not the customers fault you sourced the board. You sold the product, he bought from american not all the vendors american uses.
Can you imagine if another biz did that? I know you bought a Toyota, but we source parts from takata, talk to them. The customer shouldn't have to do the legwork.
They can absolutely stick to the letter of the law if they like, but man it affected my opinion of the company

Quoted from pbwizard14:

You guys should really find another hobby. We are not talking about Toyota and vehicles people depend on to go to work or the doctor. We are talking about a game, a pass time. A little effort on a hobby you say you love and you can't do it...that's a laugh!