My may order has shipped out and he was kind enough to include other orders I’ve placed in the months since. So he’s still chugging away and working through the backlog!

When you order, do you pay at the time of ordering or at the time of shipment?

Time of order

I thought you pay when you are sent an invoice.

Generally you email Cliff and tell him what you want. He then sends you an invoice and you pay it.

I emailed him (both emails) but received no response. Does he have a list to get on?

Just be patient. It was a couple of weeks before he responded to my email.

He has some items in stock sometimes.

Your right, I'm sorry. I'm just used to him responding quickly to my emails.

Maybe your email landed in his spam. Nothing in your spam? Just give it time, he will get back to you unless the emails are being filtered.

Just give him a follow up reminder. I completely understand where Cliff is coming from as my job i am swamped with emails and when you are working on 30-100 orders at once, it can be tough as a one man crew.

I placed an order in October i believe and he told me he was still working on orders from March. I needed an immediate fix to keep playing my game, so i made my own protector for the mean time. I can't wait to receive my cliffy's, and it may take 8-10 months, but it's worth the wait.

My game has made it 30 years without them, it will be fine for another year.

They aren't knock offs, they are simply different designs. They have quite a few differences in design on them when you compare. Are they bad? Hardly, they are quite good, probably not as good as Cliffy's obviously but if a person doesn't want to wait these are a decent alternative and well priced.

Here's my experience with the knock-off Cliffy's. They are too thin. Unless they sit perfectly in the scoop hole they can break, ask me how I know. Won't buy them again.

They may also want to warp/bend as you tighten the post down that secures them to the playfield.

Will be getting on the list with Cliff, just hope the wait isn't too long.

I ordered back in July. He said he was 4-5 months backed up at that time. I'm sitting at ~6 months and counting now.

Cash my check cliffy! It’s been months.

Love his inlane guides for system 11 which help with ball hop.

I ordered, got an invoice, paid, and am stilling waiting. Since I ordered in December, I guess I might get mine by Christmas. Pinball seems to be a hobby filled with disappointment and waiting. He sounds like a stand up guy so I am hopeful I will get it someday.

In September 2023 when I ordered, he was working on Feb orders, which was about seven months back, and figuring that in the past few months he may be even more backlogged, my guess is 9-10 months? (No new information, just speculation.)

No worries, they'll get here.

I sent an email to him on 1/20/24, still no reply. He’s always been backed up and busy, but after reading all these posts this might be the busiest he’s ever been. He might be halting new orders to play catchup.

That may not be a bad idea to do just that.

Check your spam I recently ordered & got mine within a week but it was a carbon fiber protector. But first response from Cliff went to spam.

I emailed Cliff for an order and he said he's currently working on orders from June 2023. He wanted to set my expectations.

Sort of ironic that everyone is waiting for playfield protectors for 6-9 months. Kind of defeats the purpose of the protectors unless you're not playing your games much in that time frame and if you are playing them, then do you really need the protectors? I think my last order took 6 months. I usually forget that I ordered whatever I ordered.

Just got my July 2023 order from Cliff. Got Godzilla, Stranger Things and a TSPP set. The quality is second to none. Fit is perfect. I know it’s a long wait but super happy I got them. Cliff was very apologetic for taking so long. Claims he is also having trouble getting some materials for his kits.

Same here, I was told about his backup. Responded that I was really only interested in the shooter lane and I had within a couple weeks. Never had a problem with Cliff on any of my pins.

Good call, just checked but no reply that I can see. I’ll follow up.

Mine are for a rocky and bullwinkle. No one in the world reproduces the right Jackpot/rocky ramp and mine is cracked right at the mounting point on the playfield. Cliffys will keep my ramp useable for years to come until hopefully someone remakes them. I did have to make my own cliffy so i could continue to play the game though, so for emergencies, you are on your own.

Granted i see your point on brand new games. By the time you get them, you've put hundreds or thousands of games on it. But we have all seen blown out routed games with scoops like Jurassic Park, South Park, Addams Family, etc that these protectors can prevent.

Just placed a new order, he said he is currently processing orders from June

If anyone lives near Cliff, please go and give him a hand on the weekends.

Just don't touch my order

Placed a new order with Cliff for IJ3, because his product is the best.

I got a confirmation on shipping and his sincerest apologies for the delay.
I ordered in the end of june and it was a pretty big order (all my machines).
But I was not in a hurry and his products are of excellent quality.
At the time of ordering he told me: "I do TRY to make small orders faster but can't always guarantee it won't fall into the regular queue. A friendly poke to remind me is recommended."
So smaller orders could be made faster, if you are lucky

Got my combined 3 orders from Cliff a couple of days ago. It took a while, but was totally worth the wait. The guy does beautiful work. Like most everyone else, I wish it was faster, but Cliff took great care of me. I have a ton more kits to order - worth the wait.

Love cliffys stuff.

But I hate that he doesn’t cash my check for months.

Is this how Cliff feels?

Cliff

Nah. He said he just doesn’t get to the bank often.

Every time I order, it takes months to cash my check. My quicken dislikes. Haha

Well, Cliff is quite busy! Do you want him making Cliffy's or going to the bank?

What’s a typical amount of time for Cliff to respond to a new order request? I just sent an email the other day, so not long enough to be alarmed but the last time I emailed an order I didn’t get a response for over 2 months, at which time I had decided the game I was ordering for wasn’t going to be a keeper.

To clarify, how long should I wait to double check he got my email?

Last time I did make an order request it took ~10 weeks on this email:
[email protected]
After this the response was very fast in 1 too 2 days.

This was on 30th of march and first response was 14th of june.

I'm waiting too but Cliffy is the man. I hope he raises his prices after this, I really do.

So you kniw. I placed an order i think May or Jube. Email him about it. No Answer!!! If he is too busy he shouldn’t be taking new order. !!!

well said.

I heard from Cliffy today. While he didnt say this directly, its my sense that he is head down and focused to get caught up.

I waited close to a month before following up on my original note and he responded back that same day. Your mileage will vary here.

Yup, my thought as well.

Received an email from Cliff letting me know he had finished up my order. He warned me when I placed it that it would be a while and that my order was a mini monster order.

Outside of my initial contact to place the order, I didn’t email him or reach out, just let him do his thing.

I’ll give it some time before I place another monster order.

A friendly reminder about a small order from 4 months ago resulted in the order being shipped this afternoon. My lucky day

Yea I have tried to contact Cliffy myself twice and no response! I feel he should open a shop and start doing out of there instead of his house! It’s just too much work for him I think and takes months to receive anything!

Love Cliffy's stuff, but my beef is he never cashes my check promptly. He's had a check of mine since December 2023 and still uncashed. I emailed twice on it too, trying to hint to cash the damn thing.

Still not cashed. It'll likely be stale soon too.

I placed an order in December and received it on Saturday. Beautiful work, as always

Placed an order via email last week for some standard lane guides. Cliff responded same day with invoice, shipped the next day and I have them this week. Cliff is the man but I’ll consider myself lucky he had some laying around. Don’t get discouraged my last order was a three month turnaround.

Love these products such great quality in every protector!