Quoted from PanzerFreak:As others have said JJP is not a boutique pinball company.
JJP has a solid reputation at this point while the others do not. American Pinball needs to prove themselves with their first game. I won't ever consider buying a Heighway or DP game due to the support nightmare stories and past business practices of both companies.
Paying $8k-$10k for a game from companies that have support issues, take weeks (or never) to get back to customers and at times have not been transparent doesn't sound like a wise purchasing decision at this time.
As I said above, I've had some issues with my TBL, but the support has actually been great. Barry has spent a great deal of time helping me troubleshoot issues via countless emails, and has sent me a load of spare parts without even asking me to cover the shipping. DP has had it's problems, but as an owner I can honestly say that support isn't one of them.