Hello, I’m going to post some pictures and see the response. What would you do and expect if you received a NIB pin you paid $11k which includes shipping in this condition from a distributor? Monitor was faulty, rust on the slide rules, cabinet wood splitting, board fuse slot broken, looks to be moisture issues, unplayable, “Tip and Tell” on the box was crushed, cabinet decal separating and the corners under the lockbar crushed.

Thanks,
Robert
USMC

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I would have been on the phone with the distributor as soon as it came off the truck and I saw the condition of the

PMP Amusements

That’s what I thought. Purchased from PMP Amusements.

An honor to serve. I agree.

Exactly, or maybe the pin was stored prior to shipping to me in a damp environment with no climate control. I bought it from PMP and Chris was very nice but something seemed off with this supposed NIB pin. There was too much going on with the box with all the hand written markings on it.

Credit Card

Thank you, an honor to serve. I will post the 2nd part of my experience with PMP and PB shortly. Wanted to get some feedback on what others would expect either from the distributor and or PB.

Not quite but some of the facts are correct. A replacement machine was shipped and it was damaged and had multiple issues as well. It took over two months and a lot of work to finally get it squared away to be played like a new $11k pin should. After the first one was delivered I called the distributor and was contemplating disputing the charge. The distributor assured me that if I’d pack it up and ship it back he would send another and would inspect prior to shipping it. I got the replacement pin. The pin had issues as well and the “Tip Tell” was also crushed on this one, slight cab damage, lockbar wouldn’t lock into place and the metal apron was warped. I took photos again and called the distributor and he said that if I would keep the machine he’d send me parts to repair and we discussed a % refund for all the trouble. I was thinking maybe 10%. The distributor’s response at the time was “sure, that once I finally get the machine squared away we could definitely do that. This whole process started in October, so it took over two months to get the pin together in an acceptable state to play. Well now that we’re at the end of the road on this, he offered me $100. I politely told him to go ahead and keep it. Also Shawn w/PB told me early on in this two month process that they would definitely make it worth my while for all the trouble. I’m thinking maybe credit or maybe some add ons like the distributor was offering up earlier. Well, I ask Shawn about the “making it worth my while comment” two days ago and he said he should have been more clear about that comment and he was talking about sending me a cap or a T-shirt or something. I politely declined. I’m not saying I don’t like the pin or that the distributor or Shawn w/PB didn’t get me up and running. I’m just stating that I spent $11k on a pin and it absolutely didn’t feel like I was unboxing a new pin and it took over two months to get squared away. I have 5 other pins and never had an experience quite like this . The distributor and Shawn chalked it up to kind of they can’t control what happens during shipping and they’ll send parts out to get things squared away. The issues I had were not the simple replace a board, coil or flipper bats that are normal at times with a NIB pin. I do not dispute that the distributor and Shawn w/PB did finally get me the parts needed but I felt a little letdown at the end of the process when I thought they were going to do what they said and really make it worth my while for the trouble and they came back with an offer of $100 and a cap. I guess I was thinking maybe a credit % or Translite or something. Don’t get me wrong, I can purchase my own Translite or cap and % credit it not really that big of a deal. I spent &11k for the pin. For some reason though I feel like maybe they didn’t follow through on the making it worth my while for all the trouble. Two machines with issues and the “Tilt and Tell” smashed to bits seemed coincidental but I’m not a distributor, so maybe not. I guess I watched too many unboxings for these pins and all the boxes they were arrived in looked good and the contents were good. The two I received were nothing like that. Please keep in mind that my initial question to the group was “what would you do and what would you expect, so here’s a little more of the story. The reason for the question was that Shawn w/PB and the Distributor seemed imply new in the box on issues are to expected.

Thank you,
Robert Harmon
USMC

Not quite but some of the facts are correct. A replacement machine was shipped and it was damaged and had multiple issues as well. It took over two months and a lot of work to finally get it squared away to be played like a new $11k pin should. After the first one was delivered I called the distributor and was contemplating disputing the charge. The distributor assured me that if I’d pack it up and ship it back he would send another and would inspect prior to shipping it. I got the replacement pin. The pin had issues as well and the “Tip Tell” was also crushed on this one, slight cab damage, lockbar wouldn’t lock into place and the metal apron was warped. I took photos again and called the distributor and he said that if I would keep the machine he’d send me parts to repair and we discussed a % refund for all the trouble. I was thinking maybe 10%. The distributor’s response at the time was “sure, that once I finally get the machine squared away we could definitely do that. This whole process started in October, so it took over two months to get the pin together in an acceptable state to play. Well now that we’re at the end of the road on this, he offered me $100. I politely told him to go ahead and keep it. Also Shawn w/PB told me early on in this two month process that they would definitely make it worth my while for all the trouble. I’m thinking maybe credit or maybe some add ons like the distributor was offering up earlier. Well, I ask Shawn about the “making it worth my while comment” two days ago and he said he should have been more clear about that comment and he was talking about sending me a cap or a T-shirt or something. I politely declined. I’m not saying I don’t like the pin or that the distributor or Shawn w/PB didn’t get me up and running. I’m just stating that I spent $11k on a pin and it absolutely didn’t feel like I was unboxing a new pin and it took over two months to get squared away. I have 5 other pins and never had an experience quite like this . The distributor and Shawn chalked it up to kind of they can’t control what happens during shipping and they’ll send parts out to get things squared away. The issues I had were not the simple replace a board, coil or flipper bats that are normal at times with a NIB pin. I do not dispute that the distributor and Shawn w/PB did finally get me the parts needed but I felt a little letdown at the end of the process when I thought they were going to do what they said and really make it worth my while for the trouble and they came back with an offer of $100 and a cap. I guess I was thinking maybe a credit % or Translite or something. Don’t get me wrong, I can purchase my own Translite or cap and % credit it not really that big of a deal. I spent &11k for the pin. For some reason though I feel like maybe they didn’t follow through on the making it worth my while for all the trouble. Two machines with issues and the “Tilt and Tell” smashed to bits seemed coincidental but I’m not a distributor, so maybe not. I guess I watched too many unboxings for these pins and all the boxes they were arrived in looked good and the contents were good. The two I received were nothing like that. Please keep in mind that my initial question to the group was “what would you do and what would you expect, so here’s a little more of the story. The reason for the question was that Shawn w/PB and the Distributor seemed imply new in the box on issues are to expected.
Thank you,
Robert Harmon
USMC

Please keep in mind my initial question was simply asking “ what would you do and what would you expect?” I wasn’t trying to get my way or bash anyone. I was just asking a question and then once I read the feedback I was going to post the rest of the story and ask this question to the group, “would you be satisfied?”

Not quite but some of the facts are correct. A replacement machine was shipped and it was damaged and had multiple issues as well. It took over two months and a lot of work to finally get it squared away to be played like a new $11k pin should. After the first one was delivered I called the distributor and was contemplating disputing the charge. The distributor assured me that if I’d pack it up and ship it back he would send another and would inspect prior to shipping it. I got the replacement pin. The pin had issues as well and the “Tip Tell” was also crushed on this one, slight cab damage, lockbar wouldn’t lock into place and the metal apron was warped. I took photos again and called the distributor and he said that if I would keep the machine he’d send me parts to repair and we discussed a % refund for all the trouble. I was thinking maybe 10%. The distributor’s response at the time was “sure, that once I finally get the machine squared away we could definitely do that. This whole process started in October, so it took over two months to get the pin together in an acceptable state to play. Well now that we’re at the end of the road on this, he offered me $100. I politely told him to go ahead and keep it. Also Shawn w/PB told me early on in this two month process that they would definitely make it worth my while for all the trouble. I’m thinking maybe credit or maybe some add ons like the distributor was offering up earlier. Well, I ask Shawn about the “making it worth my while comment” two days ago and he said he should have been more clear about that comment and he was talking about sending me a cap or a T-shirt or something. I politely declined. I’m not saying I don’t like the pin or that the distributor or Shawn w/PB didn’t get me up and running. I’m just stating that I spent $11k on a pin and it absolutely didn’t feel like I was unboxing a new pin and it took over two months to get squared away. I have 5 other pins and never had an experience quite like this . The distributor and Shawn chalked it up to kind of they can’t control what happens during shipping and they’ll send parts out to get things squared away. The issues I had were not the simple replace a board, coil or flipper bats that are normal at times with a NIB pin. I do not dispute that the distributor and Shawn w/PB did finally get me the parts needed but I felt a little letdown at the end of the process when I thought they were going to do what they said and really make it worth my while for the trouble and they came back with an offer of $100 and a cap. I guess I was thinking maybe a credit % or Translite or something. Don’t get me wrong, I can purchase my own Translite or cap and % credit it not really that big of a deal. I spent &11k for the pin. For some reason though I feel like maybe they didn’t follow through on the making it worth my while for all the trouble. Two machines with issues and the “Tilt and Tell” smashed to bits seemed coincidental but I’m not a distributor, so maybe not. I guess I watched too many unboxings for these pins and all the boxes they were arrived in looked good and the contents were good. The two I received were nothing like that. Please keep in mind that my initial question to the group was “what would you do and what would you expect, so here’s a little more of the story. The reason for the question was that Shawn w/PB and the Distributor seemed imply new in the box on issues are to expected.
Thank you,
Robert Harmon
USMC