While they do fix some items, they sometimes don't despite saying they are working on a solution, like what happened with the GoT Pre/LE elevator diverter.
The worst part about it was that eventually, the fix that came was a code fix that essentially shut off the feature, and any questions or comments went completely unanswered (to this day). What pisses me off about Stern is they refuse to communicate anything on the issue, at all.
I don't expect perfection -- but how hard would it be to say, "We analyzed the problem, and unfortunately we cannot design a reasonable solution as distributable kit." (Of course, that would've been BS in the GoT case, because plenty of people, myself included, were able to fix the issue with a little work.)