Thanks so much for the kind words @sataneatscheese (and everyone else)! We always love hearing from happy customers.
Quoted from chuckwurt:
Wedge types are finicky for sure. I always try the bulb both directions, fiddle with the wires then try again.
The trick that I use which seems to have the best results, is to bend the wires out at a 45 degree angle, keeping them parallel to the face of the bulb base, like this:
Quoted from BIGMAC76:
Ouchy...looks like they're discontinuing the low prices... better get them cheap while you can
We haven't significantly changed prices on anything in years, but what you're referring to is the fact that we are discontinuing the bulbs that use the older LED technology in favor of the SMD style newer technology. The LED bulbs worked well in very low use home environments, but dimmed too quickly when used heavily. The SMDs are orders of magnitude more long-lasting, and as a result, they're more expensive.
This was a tough call for us, but we could no longer stand behind the quality of those LED-style bulbs. They worked for some people, but did not meet the expectations of others. After seeing one too many threads about these bulbs dimming, we weren't comfortable with people thinking Comet was the Walmart of bulbs (low prices, low quality). We will definitely lose customers as a result of not carrying them anymore (though there are still about 24,745 left in varying colors/lenses, to be exact), but it's the right thing to do for us from a quality & customer service perspective.
We did recently start carrying a line of Retro SMD bulbs, which are for people who want the reliability of SMDs, with a bulb that's closely matched to incandescents in terms of brightness. The new Retro bulbs are only a little bit cheaper than the 1SMD and 2SMD bulbs, but they're a lot more expensive than the discontinued LED style, unfortunately.
And as for quality overall...
Nearly everyone understands that if you buy enough, there will be an occasional bad bulb, and we appreciate the understanding and forgiveness when it does happen. Do always feel free to reach out if you have issues. We want to know about it, and we will always make things right.
We feel good vibes and love from the pinball community every day, and do our best to keep the ball rolling!