I appreciate the Op’s post and agree with many of his points for improvement. With that said, my experience while not perfect has been no where near as bad. My Heist was a relatively early build and I could not get the crane to work properly. Multimorphic offered to replace it and it has been rock solid since. My LL has been all good since day 1. My WA had a badly bent side rail from shipping. They again offered to replace the module but I opted to straighten it myself and they sent me replacement parts just in case I wanted to tackle replacing down the road. And one opto needed adjustment. My FR is in the mail and hopefully will be good to go.
Totally agree the modules are packed and complicated so anything that can be done to improve reliability and maintainability would be great. My experience though is that shipping damage is the major issue requiring much more robust module packaging.
I certainly wouldn’t cancel any existing orders sine MM will make it right, including shipping you a replacement module if needed.