(Topic ID: 223463)

Buyer beware new Laseriffic owners have poor QC and support

By dreamtheme

5 years ago


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Topic Stats

  • 54 posts
  • 35 Pinsiders participating
  • Latest reply 5 years ago by Travish
  • Topic is favorited by 3 Pinsiders

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    #3 5 years ago

    I have had extremely good experiences from the new Laseriffic. CoinTaker has purchased Laseriffic a few months ago. I know they were moving the business from Florida to Pennsylvania. This process was not an easy task. Many moving parts in operating such heavy machinery. Chris and Melissa have an impeccable reputation in this industry. I have been doing business with them for a very long time and I have nothing but great things to say. Very professional and honest. I'm sorry you had issues with your order. However I wish you would contact them directly and give them an opportunity to rectify the issue before you attempt to tarnish a great companies reputation. Give them a call. They will respond. Great people over there at Cointaker.

    Contact info for Coin Taker:
    Support : https://cointaker.freshdesk.com/support/login

    570-847-9595 Melissa, Sales / Customer Support

    570-847-6366 Chris, Tech Support

    To make order changes, please email [email protected]

    905-581-1800 For our great customers in CANADA

    Sincerely
    Jonathan Demare
    Amusement Services of America

    -1
    #5 5 years ago

    I understand that getting your order wrong can be frustrating. However this thread is very slanderous. These are great people! Use the contact information I have provided and speak with Chis or Melissa. Once they have rectified your situation please do the right thing and remove this thread.

    I would also like to point out the obvious. The OP is brand new to pinside. This is his first pinside post.

    -4
    #12 5 years ago

    You now have CoinTakers contact info. Give them a call and they will make it right. Give them a chance to respond. Not everyone is active on Pinside at 2:00am. Try them tomorrow even though it would be a Saturday I'm sure they will pick up and address your concerns. Also if anyone else needs any NIB Games give them a shot. It would be tough for you to find a better distributor to buy from.

    Contact CoinTaker for all of your DeadPool or Iron Maiden Needs. (All Stern / Spooky / American pinball and Chicago Gaming Company. They ship NationWide for the best price and they stand behind the products they sell.

    -8
    #15 5 years ago
    Quoted from adborto:

    Good luck dealing with cointaker! They owe me a replacement BOP Topper. I emailed Melissa weeks ago and crickets..... I bought the original one months ago. They are great at new orders, but this not so much.

    This kind of nonsense bothers me. So you bought a BOP topper and now she owes you a new one? Did you not like the topper? Did you have a buy one get one free coupon that she was unaware of at your time of your original purchase? Why come on this thread and give a half ass story? Did you not like the way the topper turned out? Did she say she will give you a new topper and now it is just taking longer then you would have liked? If so what the hell! Again I will reiterate that CoinTaker is one of the most professional companies I have had the pleasure of doing business with. If you want to slander someone please at least have the decency to fully explain why.

    #22 5 years ago

    Why can't someone pick up a phone and call them. These people are not in hiding. They are extremely active in the pinball community. If you need them or have a issue. Pick up the damn phone and call them!!!!

    No I'm not related to them.

    #25 5 years ago

    If 95.00 would make this problem go away I would be glad to write the check.

    Quoted from BoJo:

    Maybe Joe from Pinball Star will swoop in and save the day again.

    -3
    #28 5 years ago

    I'm done with this BS. Do what you want! Order from who you want! I have stated my opinion on this. I have provided all there contact information for you to help get this rectified. All I know is they are great people who have always stood by there customers. No excuse why someone can't pick up the phone and call someone to get something worked out. If you dont like the product or if something got damaged in shipping it is just a simple phone call to set the wheels in motion. I hope the OP and this other guy takes two minutes from there busy schedule and calls them to get this rectified.

    #37 5 years ago

    That is great to hear. Glad everyone is taken care of. CoinTaker is a great company!

    A simple phone call goes a long way.

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