ORDER FULLFILLMENT
Please allow 7-10 days for order shipment.
Issues/Problems
If you have any issue or problems with your mod, please reach out to us via email. We are VERY responsive and will ALWAYS make it right. Out mods are tested multiple times before shipment. If you alter, destroy or try to fix your mod BEFORE reaching out to us we cannot troubleshoot the issue. We can only troubleshoot on the original item, not one that has been altered in any way. Not only does it void your warranty we reserve the right to not replace the item
Returns
If for any reason you are not satisfied with your mod, you can return it for a refund (less any shipping charge and paypal/cc fees that we incur)or exchange within 30 days but we may refuse or delay returns if fraud or abuse is suspected. All returns within 30 days for non-defective items are subject to a 15% restocking fee. You must email us prior to returning any items. We do not accept returns after 30 days. We offer a lifetime guarantee on all non-motorized mods. This lifetime guarantee is simple. If your mod fails to perform, at our discretion, we will either repair or replace it, free of charge, for as long as you own your game, you just pay the return shipping charge. Non-motorized mods have a 30 day guarantee.
There are no returns/exchanges on Custom Backbox Mods. These are not kept in stock and have been made to order when purchased.
Exchanges
If you change your mind and want to exchange your item for a different one, please initiate an exchange via email. You will be responsible for all shipping cost related to the exchange.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping
All products are shipped via USPS. Our goal with our shipping rates is to cover our costs but not to gouge you! We charge a flat rate for shipping. Please note shipping times do not include order processing times.
