Pinside.com - Cancellation Policy

This policy is a part of our Terms of Use. By opening an Pinside shop, you’re agreeing to this policy and our Terms of Use.

Canceling a Sale

Only sellers may cancel transactions. If a buyer would like to request cancellation, the buyer should ask the seller via the Pinside Customer Communication System.

Sellers may accept returns, but in most cases are not required to do so unless they state they do in their Shop Policies or are required by local laws. Buyers should read sellers' Shop Policies carefully and contact sellers before shipping a return.

Sellers agree to complete valid transactions, but occasionally a seller may need to cancel a transaction.

As a seller, if you're unable to complete a transaction, you must notify the buyer via the Pinside Customer Communication System and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. Sellers are encouraged to keep proof of any refunds in the event a dispute arises.

To cancel a transaction or order:

1. Go to Your shop > Shop orders.

2. Find the order or transaction you need to cancel. Click Order # in the list of open orders.

3. In the Order section of the receipt page, click Reject order.

4. Fill out the form to request cancellation of the order. To avoid buyer confusion, we recommend leaving a detailed note further explaining why you're canceling.

5. Make sure to check the refund box, so an automated refund is requested. 

Pinside will email a notification to both you and the buyer and move the order to the Finished Order section on your Shop orders page. Canceling doesn't put the item(s) back for sale in your shop. If so desired, you need to take care of this yourself by updating your stock.

A seller may cancel a transaction under the following circumstances:

• Both the buyer and seller agree to cancel the transaction before shipment, and the seller has issued the buyer a full refund, including shipping.

• The seller has decided to refuse service to the buyer, and if the buyer has already paid, the seller has issued a full refund, including shipping.

• The buyer did not receive the item(s) ordered, even though the seller has provided proof of shipping, and the seller has issued a refund for the item.

• The buyer and seller agreed that the buyer could return the item to the seller for a refund. The seller has received the returned item and issued a refund to the buyer for the item.