So I litterally just dealt with the same thing. These instructions albeit may sound crazy but came from JJP support
The pic I attached is the mother board. You need to remove the silver cover and you find the mother board. On the top right side will be the set of pins on the white connector that I circled.
With the game on take a flat head screwdriver and touch the top two pins on the left side together
This will be like “jumping” a car
Do not do it longer than 3 seconds or so.
It should start right back up and you shouldn’t have the issue again