Over at xpinpinball.com we just wanted to get some information out there. If you read our support and warranty policy here (http://xpinpinball.com/support/) you can see that the Xpin warranty is only honored if purchased directly from us or from an authorized reseller. Our authorized resellers can be found here (http://xpinpinball.com/resellers/). Unfortunately, we have found lots of people reselling Xpin products who are not authorized and it’s creating some headaches for customers and for us. Authorized resellers have guidelines and quality control measures they must adhere to when they sign up. There are others out there trying to sell Xpin products and we cannot control what they are doing to the products. Some have been known to strip parts off of them, sell them as-is, then not do anything about it when the customer complains. We try to help the end customer whenever we can but is hard for us to warranty a product when it’s out of our chain of control. Brett has always been good at helping people if possible, we just want people to be careful as to where they are buying our products so they don’t get into a situation where it’s not covered under our warranty. If you ever have a question about who is selling the product, check our reseller page. If they are not on there, it is likely not under warranty (currently xpinpinball.com is the only domestic location to purchase our warrantied products). We do have some cases of past resellers who are not currently resellers where that warranty would most likely be honored but it would be best to contact us first before making your purchase.

In other news, we will have free shipping in October, and some items will be on sale. We just leased a new, larger manufacturing facility and have been moving in the last couple of weeks so we expect the low inventory items to be back in stock in the near future. We hope you can understand our policy on our warranty and why we need to be strict on it and we appreciate all of your support of Xpin products. Visit XPin’s Facebook page and signup for our mailing list to be notified of the October sales and free shipping discount code. https://www.facebook.com/xpinpinball/

Unfortunately, it has been happening. We get stuck with the calls about it too since the original seller won't deal with it. Just want everyone to be aware that is happening and we will help where we can but can't be stuck with the bag from people who aren't allowed to be selling XPin products, but still do.

Bay Area Amusements is one of those cases where they used to be one so if they still had inventory we would honor it. They just aren't currently. All the U.S. based resellers/distributors' agreements have expired. So currently, xpinpinball.com is the only domestic place to buy authorized products.

Thanks. Will do. We wrote a blog post at 21-electronics.com and posted it on Facebook as well. We'll have to put something on xpinpinball.com as well.

I can't name specific people due to our attorneys but we've had recent reports of vinyl gels being removed, gaskets being removed, units being mis-labeled as high voltage when they are low voltage (not good), displays that aren't working (bad LED blocks even though they were tested before shipping to the original purchaser), brightness controls removed, etc.

Contact Nitro Pinball (http://www.nitropinball.com/). They are our Master Reseller in Canada. If past two years, yes, out of warranty, but either way they have the capability to help with repair or replacement, and they are in Canada.