Please forgive me if this does not come out great, but I am feeling pretty frustrated.
I am pretty sure I can't be deemed to be a Stern basher as I have purchased 7 Sterns in the last 1.5 years, with 5 of those being NIB.
But how they have handled the code updates for Xmen and TF is now ridiculous. What set me over the top was reading last night about ANOTHER awesome ACDC code. ACDC came out early Feburary 2012. It was relreased with v. 1.21 code. It got a huge update on March 22, 2012 (1.4). Then another major update to 1.5 on April 27, 2012. Minor tweek but still significant on May 30, 2012 (1.52). Massive update on September 7, 2012 (1.6). Then two more significant updates on October 30, 2012 (1.61) and January 18, 2013 (1.63). So in the span of less than 1 year, it has received 6 significant updates, some of which making the game way better, and never introducing major bugs to the gameplay.
For Xmen, have gotten the shaft. Released in late July 2012 with very incomplete code. Basic scoring didn't even work. Update to 1.2 on August 8, 2012 which fixed basic Magneto scoring and added Wolvering multiball. Then On Sept 24, 2012, we get a minor update at best. Then we are promised a Christmas power pack. Instead on Dec 21, 2012, we got a clusterf*&k. Added so many major bugs that, for me, its too frustrating to play. And then nothing but another "promise" that they are hard at work to update the code. 6 months in and the code is no where near where it should be.
At the same time, Stern also promised a code update for TF which was said to arrive by Christmas 2012. That has long since past with NOTHING. No code, no response, no accountability.
Fact is, Stern made a statement to the general public on what it was going to do. I, like others, purchased NIB machines (TF LE combo) in part based on their promise of a code update. They failed to deliver on their promise. This is a clear misrepresentation that was relied upon by consumers. This needs to be addressed and soon.
And at the end of the day, I think all of us TF and Xmen owners just want reasonable communication. Just be upfront. Tell us when the updates will arrive. And then deliver on your promises. Do what you say and say what you are going to do!
Give us a bone. Please stop treating some of your customers so much better than others.