Does anyone else have problems with the plastic (labeled 04) that covers the captive ball. I have broken two of them in the two months I have owned the game. The plastic has two very narrow legs that straddle the wire form coming off the factory loop. The first plastic snapped cleanly off and was found in the saucer by the Wonkavision. The second one suffered a broken leg and the ball hit hard enough to swing the plastic around. When I contacted JJ about a warranty replacement, they sent a new plastic but said they were surprised that it had broken and that they have not had problems with that piece.

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Thanks LTG. I got the plastic replacement but I was just curious if this was a common problem. I don't want to be replacing it monthly!

I asked him to send me multiples...didn't happen.

I'm not sure what you mean by "factory ramp 'roof'". Could you please post a photo? Thanks!

That looks like a great solution. I just wish I had a printer (and the skills) to do the same.

I am getting the "elevator diverter malfunction" error message on startup. During gameplay, the capturing of the balls is a sometimes thing. Today, it captured the first ball that went to it and all subsequent balls just continued around the loop. The other balls were registered as captured and when multiball began, the game launched two more balls after the captured ball was released resulting in a normal multiball. When I ran the device test, all systems registered as good (yellow). Any suggestions would be appreciated. Thanks.

I have a WWLE that is still having problems capturing the balls in the Wonkavator. I have run the device test and everything works as it should except that the diverter gate only swings open a quarter of an inch or so, allowing the balls to shoot by or clunk against it. There does not appear to be a physical obstruction and I can nudge the gate fully open with a probe. Any ideas on how to fix this problem? Thanks for your help.

Yes I have looked for obstructions but there does not seem to be one. It does seem to be binding on something but nothing obvious. The coil is firing normally and fully.

My Wonkavator lock diverter is also “wonky”. The diverter does not open fully, allowing the ball to slip by. I also wonder if it is code related….

The one that sends the ball to the Wonkavator. There is a flap that is supposed to extend across the lane and send the ball to the VUK that kicks the ball into the Wonkavator. The flap on mine is only open 1/4 of an inch or so which allows the ball to continue into the pops or to clunk against the partially open diverter flap.

This is a shout out to Ken at the JJ help line who helped me fix my Wonkavator diverter. I described the problem and he said that it sounded like a loose pawl. 5 minutes later, the problem that has plagued my machine for a month or more was cured. I couldn’t be happier with his advice and guidance.