I'm in. My first NIB pin!!

My JJP support experiences have been hit or miss. Most recently, no reply to emails from a week ago. Their handling of the WOZ lighting issues is less than stellar.

So they’re all faulty troughs. Got it.

My local location Wonka is down waiting for a replacement trough/opto board.

Unboxed LE #57 today, born date 07-26-2019, no certificate just the plate you attach with the black screws at the top of the backbox.

I had a problem with the gobstopper subway constantly firing the sideways kicker coil underneath. Turns out one of the opto's had popped off (they just clip into holes in the metal) and so game thought a ball was there all the time. Easy fix, if it happens again I might try securing it better with hot glue.

I'm seeing an LED strip under the back of the cabinet, one in the trough, and mirror blades. Anything else Lermods ? I'm thinking of adding some lighting to my LE and like what you have, maybe add two spot lights to the middle playfield area. Wonka is a little dark, definitely not WoZ dark though.

Diverter is broke on the Ocelot Brewing Wonka too, doesn't work at all.

I powered Wonka on, changed the system time (it was a little fast), and left it in attract mode while updating WoZ and the backbox screen went black around midnight... probably a time based bug with rolling back time if someone is inclined to test around tomorrow at midnight. Power cycled and it seems to be alive again.

Trough test show issues?

Sad you got downvoted, you’re not wrong. Mine didn’t arrive with the clear damage, but here we are a few weeks later. Clear on these playfields is soft and seemingly uncured.

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The bottom of the apron pealed the clear and base coat color up from the factory. I only noticed it because I removed the apron to install some trough up lighting. Sucks. As I said these issues aren't present when they ship per-say, because I suspect the clear coat is still curing and pliable, the pressure on the clear is damaging them over time. You can see the ripples in front of the star posts are more significant in the direction the rubber pulls them. Not my expectation for a $10k pinball machine.

LTG am I correct in assuming JJP won't be addressing these issues for owners?

I was playing wonkavator multiball when it did it to me yesterday. Whole game went dark and rebooted. Like someone hit the reset button on the power supply. Over current protection? Has JJP support been helpful knockerlover ?

Anyone else still waiting for their warranty Wonka playfields? I opened my case with JJP over a year ago, have checked on status since, told "I'm still on the list"...but still continue to wait with no updates! Mine is so bad the apron even dug into the clear down to the bare wood from the factory. I brought in my vendor (PinballStar) to the conversation, hoping they could leverage their relationship with JJP, and really no help from them either. Really disappointing for my first NIB pinball purchase, and honestly overlooked GNR because of it. Just trying to gauge if this is normal support for NIB warranty issues? I recall seeing some receive their replacements, but anyone recently? Feel free to PM me if you rather.

The reality is I didn’t buy a brand new $10k warrantied pinball machine from a single playfield manufacturer.

PinballStar still advertises Wonka’s for sale, so there must be new playfields available? Someone is making GNR playfields. Perhaps we should all contact Mirco and ask where our playfields are?? Better yet, why isn’t JJP doing that?

I just came here looking for answers since the email chain direct with PinballStar and JJP has been radio silent, sans my one status inquiry in the entire time...I have been very patiently waiting. You can look through my entire post history, I've never once questioned this experience here, or anywhere public. I didn't come here to start a fight, but put yourself in my place though, and imagine this was the factory tour you got with your winning golden ticket?

I'm sorry, I'm not sure we've met yet you use my real name...who are you?

Ahh. Thanks for all the info. Yep, you sure have, the last two emails I have from you on Oct 23, 2019 and Aug 25, 2020 ... looking forward to the resolution.

So you'd accept a brand new car with a bubble in the sidewall of the front tire, and keep driving it around? Not a great analogy. Even still, how many car manufactures do you know take over a year to replace a defective tire on a brand new car, and would you have to install it yourself? I think not.

Pictured is clear coat damage caused by pressure from the apron, my game arrived this way...the clear so soft it literally rolled the clear and paint back. Has all the common post bubbles as well.

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