I just got my LE a week ago and it had major clearcoat rippling/bubbling under every visible post before I even flipped a ball. I’ve also got more technical issues than I’ve ever had with a pin before. Working with my distributor and JJ on what to do. Haven’t been able to play a single normal game yet. Trough issues, the secret machine dropped down 3/4 of an inch and it constantly shoots balls. Ugh.

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Well I did not see any response to my post. I bought POTC and Wonka at the same time. Both LEs. Game design is amazing but the playfields are seriously below par. I’ve asked my distributor to replace my Wonka machine. I’ll let everyone know what happens. I’ve had the sling post issue with POTC but the Wonka is much worse. I’m not worried about POTC at this time although I used their star post repair kit. It was horrible! They provided six plastic washers. After installing they moved constantly. I first tried to tighten them more but they still moved and left an impression on the playfield. I took them out after two days and replaced with the rubber Hillman washers from Lowe’s. It is shocking to me that they would send replacement parts so obviously not up to what was needed. I’m hoping the impression damage doesn’t now cause the playfield to ripple outside of the new washer. Don’t see any solution if that happens. Won’t buy another JJ game for certain until the playfield issue is fixed 100 percent. I have three Sterns and one CGC and the playfields have no issues at all.

Washers and posts but I suspect the only reason the posts moved was because the washers were plastic and slippery

Why do you think the neoprene made it worse? I could put plastic back on but they would move not sure that’s a good idea. Anyone have a safe solution?

So my distributor is replacing my Wonka! He’s a great guy, that why I bought from him. I believe JJ is agreeing to the replacement. I’m excited to have a working Wonka machine. Got it for my son. We went to Pintastic in Massachusetts in June and I met Jack himself and played four different Wonka machines, including a CE pre-production model. We even met three of the stars from Wonka who were there for the release of the machine. I bought an autographed poster of all of them because I knew I’d be getting the machine for my son. All four machines worked flawlessly. My son loved it so much he begged me to get it. I did not look at the playfield posts though so don’t know if any of them had the rippling issue. I wasn’t aware it went past POTC until I got my Wonka LE. It never played a single normal game. My son was hugely disappointed. But I told him not to worry, we would get it fixed or replaced with a good one. Can’t wait to be playing for golden tickets!

Hi guys. First off, I have been a Jersey Jack pinball owner for only two weeks, so I’m new. However my experience with their technical support so far is nothing short of outstanding. I’ve spoken with both Frank and Steve and Steve has even helped me on his day off on weekends. They have been very responsive and their service really couldn’t be any better. I feel I should probably say more about the star post issue and what washers to use. It may be that the neoprene are worse and that the plastic ones sent by JJ are better. My initial impression could have been totally wrong on that. They are checking on a few things to see what is best, but they are definitely on the problem. I’m very satisfied they will take care of me. As soon as they figure out the playfield issues, which apparently other manufacturers are also experiencing now, I will definitely buy another one. Nobody makes cooler pins than JJ IMHO. They didn’t realize that Micro’s playfields were having such issues so I don’t blame them. As long as they fix it, what else can we expect?

Here you go:

https://pinballmods.co/jersey-jack-pinball-mods/jjp-startup-pop-eliminator-device