A simple fix would be to drill a hole from side to side and put a bolt through it and secure with a nut. Thus blocking the ball escape. I presume the ball enters far enough from the end to allow that... and it’s just bounce backs that are escaping.

It’s not uncommon for people acting like retailers... not just wholesalers to open a validate a game before sending to customer site. It’s a service so the customer doesn’t have to deal with surprises or issues.

Just put the post without the rubber..

You'll hear the spring "boing" noise when its supposed to divert. It diverts at times when GUM targets are your objective, when super lock is lit, and more. Listen for the boing noise and I believe there is a flasher effect too that is not so easy to see.

The TZ divertor is completely different. The TZ divertor stops and scoops the ball to the side. This one simply deflects the ball.

I'd check the slope on games that have trouble... there is no reason for it to vary game to game except for ball speed and slope/tilt. Software could adjust the timing of how long the relay is held for and how soon after it passes the switches.

The problem we had wasn't with misses... but the coil tab actually shorted itself to the bracket holding the coil... toasting the transistor.

Maybe it's because people are trying to contact people individually instead of through the support portal and ticket system?

Just play without a rubber on the post. The post being there gives plenty of player advantage itself.

Putting shrinkwrap around it doesn't serve any purpose but to make a mess. Rubber is there for rebound and to takeup space to narrow the ball path.

It’s a monitor hooked up to the control pc. Both monitors are hdmi fed from the computer

There are alot more shot callouts... but I don't think they are the most descript at times.. or often confusing. It will say 'camera ramp' or 'factory'.. or 'shoot for the gobstopper'. I've found naming of the shots contradictory too... is the orbit under the TV the right orbit.. or is it the orbit on the side, people sometimes call the side orbit?

I do find myself needing to look at the wonkavision monitor to find what I'm supposed to be doing for the blue modes. The progression of shots isn't always the most intuitive and it can be difficult to pickout the arrow lighting when lots of stuff is going on.

Clearer naming is a problem in the community around this game for sure.

If you want a full hands off experience... you can always buy from a retailer that offers that kind of experience.

My favorite is people wanting to buy the cheapest way possible.. knowing they are basically getting mail order service... and still want a hand held experience.

Post in bottom hole, no rubber

switch could trigger lightly or spinning effects..

and come on man.. Happy Meal Mods have been a thing going all the way back to Tom's TZ mods era. The idea of finding small kids toys and sticking them on games.

You're just getting defensive now.

Maybe it's time for a JJP "State of the Playfield" monthly mailer where they address the pipeline for existing customers and build confidence about new playfields for new customers