CE arrived a week ago. What a GAME! Never played a better pin in my 43 year life! Totally addictive. However some days ago last ball got stuck in wonkavator. I tried changing elevator release lock both up and down with no sucess. Now all 3 balls get stuck and game is literally unplayable. Have contacted JJP with tickets and direct mail, no response yet. Are they generally slow in answrering? Any ideas?