I'm sure this is obvious, and I've searched the thread, but am still at a loss. I have a LE and the machine isn't showing any errors but haven't locked a ball in the Wonkavator after about 30 games. There is a setting that refers to virtual locks and it's set to standard. How is the Wonkavator supposed to work - figuring out if it's bad playing or something else. Thanks.

FROM TWIP
"Wonkavator Multiball
There are multiple ways to lock balls in the Wonkavator. You can light Super Lock from a Computer Ticket award, or a Captive Ball award, or when you’ve played any three ​Factory Tour modes."

https://www.thisweekinpinball.com/willy-wonka-and-the-chocolate-factory-deep-dive-overview-rules-features-images-more/

When the Super Lock light is lit use your upper left flipper to shoot the upper right side spinner and you will lock a ball in the Wonkavator.
3 balls locked and Bob's your uncle.

I could swear I've done one of those things...but maybe not. Thanks for the answer. Now if I had a manual or any documentation...yes, I know it's coming.

There have been several people who did it and it fixed the issue.... just letting u know ...don't shoot the messager lol

*phew*

Glad I'm waiting this storm out. Seeing lots of unhappy customers around these parts.

tons of happy customers also...

Your still here,I thought you were gone playing the hell out of the Wonka you never intended to buy

Happy to report I've had very little issues out of the box.

Pumping the brakes until all the kinks are ironed out. Glad I did! The game will come around. Just glad I'm not the one being experimented on!

Took over a 2 weeks for my trough boards to start not working properly. :/

Day 1 customer's game on route, loses balls, plugger problems, etc... this is an L.E... looks like a service call soon...

Trough test show issues?

I purchased a WOZ 75 a year ago, worked on it more than I played it. Ended up sending it back. Doesn't look like much has changed at JJP as far as quality control. Too bad because I like their games.

Is there something on the trough boards that would indicate if I have the old board that people are having problems with, or the newer board that seems like it is trouble-free? I don't have a problem with it, just want to know if it's eventually going to happen.

I’ve been happy with all my jjp games and have had nothing but minor adjustment issues. I bought DIle, hobbit le, wonka se and potcle nib, woz rr second hand. I don’t have playfield issues so it’s not all games. I did, however, have clear cracking on the SIM card hole, but a cliffy prevented it from getting worse. You’ll love Wonka, at least I do.

Yep its a shame that a good many folks are having issues and the shit gets blown way out of proportion like everything does on this site lol. Jjp pins are absolutely amazing overall and have been great for us and many others i know.

For those of you (like me) who are annoyed with the near-instant ball launch that happens with the latest code release, try turning down the power of your auto-launch coil to 10. That pretty much puts the ball right in the saucer for my game, which is very much preferable to having it fly over to the pops.

The pops are evil!

I will agree with you, but have you ever played a Twilight zone with super-sensitive leaf switches in the pop bumpers? The most ruthless of all games with pops IMHO!!!

I've had issues but I got to say the support system with Frank Steve and Lloyd have
been outstanding.They get me the parts and I go back to playing.

I have and agree.

I've found that I've been able to adjust and I can do a short plunge even with the new faster auto-plunge. It's harder and I don't always get it, but I get it more often than not. I put up over 6 mil last night and got a second golden ticket for the first time. This one was for completing all 12 modes. I'm getting really close to the gobstopper one too. 4 of 5 super jackpots in that game. I'm having a blast playing this.

You are officially NOT allowed to play my game LOL

Is trough opto board repair pretty straight forward?

Any update on the new code? Is the Diverter test any good? Is there new sound and video? Has gameplay changed at all?

I'm loving my WW LE. Has anyone had trouble with the ball getting temporarily stuck in the Gobstopper lock? It usually kicks into the shooter lane with a ball save. This is an especially problematic problem during multi ball. You think you're finished with MB, then the search reveals the stuck ball.

My wife was having an incredible ball and ended up with three balls jammed there in the chaos but all went well when the ball search cleared them nicely. Yes, she kicked my ass that game!

Got my Wonka LE today. So far, no obvious issues OOB, but I don't know the game well enough to really know any better. My short plunges don't seem really successful. Isn't there a medium plunge according to the TV? Don't think I have ever hit that properly. Is it very difficult? What common hardware trouble points should I be looking for/testing? Thanks.

Just got mine tonight, build date 8/2/19 playfield looks minty.

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Turn power up on it.

LTG : )

I noticed very little in voice and zero on movie clips.

I'm sure they will keep adjusting and adding to the codes.
Hoping to get more songs out of those little orange fellas.

So wait, it's brand new out of the box...and the playfield is minty?!?

Shocker!

Congrats, though. Hope it doesn't give you as many headaches as the rest of the guys here.

Do you have picts of your WONKA?

The clear puddled at the slings is seen right out of the box in most cases

Not yet! Patience, my friend. Patience

Ahh, just figured "all the headaches" must of included your own

Here's my WONKA by the way, about 500 plays

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Right

You need to settle down and go play some pinball.

Glad I quoted you before that sweet, sweet edit!

Give it a week...

Sad you got downvoted, you’re not wrong. Mine didn’t arrive with the clear damage, but here we are a few weeks later. Clear on these playfields is soft and seemingly uncured.

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Is that a tear? I can relate...

How did that happen???

That looks like it's from the edge of the apron, near flippers

The bottom of the apron pealed the clear and base coat color up from the factory. I only noticed it because I removed the apron to install some trough up lighting. Sucks. As I said these issues aren't present when they ship per-say, because I suspect the clear coat is still curing and pliable, the pressure on the clear is damaging them over time. You can see the ripples in front of the star posts are more significant in the direction the rubber pulls them. Not my expectation for a $10k pinball machine.

LTG am I correct in assuming JJP won't be addressing these issues for owners?

I have opened a half dozen support requests for my SE over the past month. All of them were handled by JJP within 24 hours, except the one I opened about the clear pooling around the star posts. That one remains unanswered.

Finally a little progress on my 2nd day of ownership. Got Wonkavator Multi going for the first time, but did nothing with it. Still pretty clueless on the rules. Realized that my short plunge to center ramp skill shot is awarding the skill prizes, just doesn't call it out like the saucer plunge skill shot always does. That had me confused, but the Wonka-vision does show skill shot after shooting the center ramp. I don't think the main display does, but maybe I missed it. Game has huge potential, especially when the code advances over the next year.

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I had my biggest game yet, but only got 2 Golden Tickets. Can anyone confirm that the other 3 are in the code at this point?
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Joe has said they're in, but I haven't seen anyone get a third golden ticket. I've been 1 gobstopper super jackpot away from a third, but it's tough to hit the upper ramp during multiball. Third ticket gives some award, fourth and fifth are more wizard modes.

Anyone try getting the other ones? How do you get the "Kid Multiball" one?

How about the "Wonkavator Multiball" one? The rule sheet just says "complete wonkavator multiball." How do you do that?

And the Gumball machine ticket seems to be the easiest, if that's the "lost ticket" they're talking about.

Starting all the factory modes seems tough, but doable.

Gobstopper jackpots also seems tough, but doable.