Quoted from mbl1116:

Need a favor from current owners…what is the exact backbox width of WW? (or any JJP for that matter). I’ve seen anything from 28.5-29” online
I’m working with a very narrow doorway so every half-inch counts and I’m trying to see if I can join the club without having to remove the backbox or anything drastic.

Quoted from seenev:

Is it normal for the left side of the playfield to be touching the wall of the cabinet? I went to pull out the playfield and I found that I couldn't insert my pin blade protector on the left side as the plastics and stuff on the back half are tightly up against the wall. Is it even possible to pull out the playfield without scratching the wall?

Quoted from RandomRetro:

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Quoted from seenev:

Is it normal for the left side of the playfield to be touching the wall of the cabinet? I went to pull out the playfield and I found that I couldn't insert my pin blade protector on the left side as the plastics and stuff on the back half are tightly up against the wall. Is it even possible to pull out the playfield without scratching the wall?

Quoted from rogerdodger:

Hi Guys:
Brand new machine and, after 10 games working as it should, the following came on the screen at power up:
Gobstopper Hole - Check Device - Malfunction Detected
Check matrixed switch #51, Gobstopper Lockup #1 (at kicker) (Stuck open)
So, gobstopper hole is stopping at 9 o'clock position, instead of 12 o'clock. Tested opto and all OK. I can move the disk by hand, so it is not binding.
Switch 51 is dead but I know the switch is good. To be sure, I changed it with a known good one but still dead. Does not activate in switch test, just the red indicator that switch is bad.
I pushed and pulled every plug and socket imaginable on both the underside of the playfield and in the backbox. Nothing made any difference.
For some reason the gobstopper hole has now started defaulting to 12 o'clock position (as I think it should) but never moves to 6 o'clock, to allow a ball in. The target in front of the gobstopper disk (which I think is supposed to activate the disk) works fine and is registering, when hit.
Help, please!!

Quoted from djsolzs:

Been having issues with gobstopper hole myself. It’s rotating an extra 90 degrees. I can go in to menu and manually move it back to correct position.. then it happens again.
I read through this thread abc confirmed my gears are not loose or falling down and the Allen nut seemed fine.
Anyone have this as well? Doesn’t seem like same issue previously reported

Quoted from djsolzs:

Been having issues with gobstopper hole myself. It’s rotating an extra 90 degrees. I can go in to menu and manually move it back to correct position.. then it happens again.
I read through this thread abc confirmed my gears are not loose or falling down and the Allen nut seemed fine.
Anyone have this as well? Doesn’t seem like same issue previously reported

Quoted from rogerdodger:

Try a factory reset and let us know if that takes care of it.

Quoted from djsolzs:

Thanks gentlemen I’ll check tonight.
Yes it recalibrates but only from the menu. If it’s off 90 and I reboot when the game comes back on it boots off 90 degrees.
Now when I manually change it it will some times stay in sync for a little while. Then eventually during gameplay goes off to the right 90.
Even after correcting multiple times from menu it will revert back. Sometimes it sticks until it doesn’t but we are talking 5 plays max
Also no scraping sounds or anything

Quoted from crobby:

No solution here, but another data point.
I have noticed that mine will occasionally do something similar. My pattern seems to be the following:. Boot up, don't play right away, wait a minute or two, I'll hear a thump (sounds like a solenoid firing, but I can't tell which one), then if I start a game after that thump, the gobstopper will rotate to 3 o'clock right away.
I am able to get it to behave again by entering and exiting the menu. Also, if I just play, hit one in the incorrectly exposed hole, and let the ball search go, it will self correct.
It doesn't always do it though, sometimes it'll go a week (usually boot once a day). Every time I've taken the glass off to debug it, it doesn't happen.

Quoted from PlayPin:

Actually that is a different problem. Mine had that one too. The spring that pulls the diverter arm back up is too weak. It acted lazy and hung down a little just as you described. I added a second light spring and have had no more problems with the diverter arm getting in the way when it shouldn't. I think JJP put too light of a spring on this recent batch of Wonka's. Well at least a few anyway. Does your left ramp exit lean right like mine does?[quoted image]

Quoted from arcyallen:

Two questions: Is there a setting available to do a handsfree plunge? My wife is disabled and can't pull back the plunger. This is the first modern machine that I'm not seeing an option to activate via flippers. Also, I tried setting up the bluetooth last night but it said the BT dongle wasn't found. I assume the machine doesn't come with it? I would have assumed this to begin with, but when I ordered and went to install the wifi adapter...it already had one! (I have a LE re-run).

Quoted from PlayPin:

Unfortunately I did not get enough time figure out how to end ransom.
What I think would be really cool! If games had enough memory to allow you to "review" your last game on the monitor. I would love to see some of the things I am missing that are going on the LCD. If I try to look up there while ball is in play I usually lose it. They could add an adjustment that allows review of last game. If adjustment is set to on, then when game ends it questions you: Review last game? Left flipper = no, Right flipper = yes. Then allow left flipper to rewind and right to fast forward. Push both flippers at once to end review. Of course this would probably be best only for home settings.

Quoted from arcyallen:

Two questions: Is there a setting available to do a handsfree plunge? My wife is disabled and can't pull back the plunger. This is the first modern machine that I'm not seeing an option to activate via flippers. Also, I tried setting up the bluetooth last night but it said the BT dongle wasn't found. I assume the machine doesn't come with it? I would have assumed this to begin with, but when I ordered and went to install the wifi adapter...it already had one! (I have a LE re-run).

Quoted from arcyallen:

Two questions: Is there a setting available to do a handsfree plunge?

Quoted from fnosm:

Absolutely.
Here is the page from the manual that goes over the Flipper Auto-Launch options in the System Settings Menu under the General heading
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Quoted from Rager170:

Was this the mode, that if you hit the gobstopper hole, it ends it? I could be mistaken.

Quoted from Nstone4425:

On the gobstopper off 90 degree
Mine does this at times and the where the ball shoots out of that vuk (believe that's what it is) the sensor is usually my issue. Sometimes the sensor contact gets hung up.

Quoted from PlayPin:

So far it seems no one knows how to end or collect ransom value. I only noticed that the ransom value could be raised by hitting certain shots(can't remember which). I did not have time to see any more about it before I lost the ball in play.

Quoted from zaphX:

Set the ransom value by bashing the gobstopper target, then collect it at the lit ramp. It moves, if I remember right.

Quoted from PlayPin:

By gobstopper target do you mean the "secret machine" just below the big gobstopper?

Quoted from Rager170:

Yes, that is what he means. The target above the gobstopper hole.

Quoted from PlayPin:

I'm still getting to know some of the shots and call outs. I hear the game say things like "shoot the saucer" and I'm like: I don't really see one in this game?

Quoted from seenev:

Saucer is the right Wonka vision target.

Quoted from PlayPin:

Happened to glance up and see the scene where Charlie Bucket finds a silver dollar in the street drain while I was playing. Not sure what I did? Wondering if this has something to do with the lost Golden ticket? Not really sure what I did when I get a golden ticket yet. With enough play I suppose I will figure out how to purposefully go after them.

Quoted from mostater:

I believe that Charlie video plays when you get the special award. I have that set as an extra ball on my machine. I don't recall if that is the default setting or not, though, so what it does may be different for you.

Quoted from PlayPin:

I'm still getting to know some of the shots and call outs. I hear the game say things like "shoot the saucer" and I'm like: I don't really see one in this game?

Quoted from jackd104:

Is it just me or are the callouts inconsistent regarding naming of shots? Sometime the calls “camera ramp” the “left ramp”? And sometimes “left ramp” meaning the actual furthest left ramp and sometimes that ramp is “gobstopper ramp”?

Quoted from PlayPin:

Curious if anyone has experienced flipper fade from coils over-heating on Wonka? I see it's been a subject on some other JJP titles such as pirates. Saw this post about a simple/cost effective solution(from Stef95 post #17361): https://pinside.com/pinball/forum/topic/jjp-pirates-of-the-caribbean-official-owners-and-fan-club/page/348

Quoted from naf_llabnip:

Minimal in my opinion ... a few times during a long session with multiball going the balls have had a LITTLE bit more difficulty going up the ramps, but not enough for me to want to "fix" it. This is a total guess, but if I had to pick a numbers I would say I have never seen more than a 10% reduction in power. For a great player this could be a big deal. For me (total novice) it hardly makes any difference. But that solution looks pretty cool (no pun intended)!

Quoted from jackd104:

Is it just me or are the callouts inconsistent regarding naming of shots? Sometime the calls “camera ramp” the “left ramp”? And sometimes “left ramp” meaning the actual furthest left ramp and sometimes that ramp is “gobstopper ramp”?

Quoted from prentice:

Yeah that’s a little annoying that they use different phrases, it’s hard to explain to new players as-is, but I think they don’t switch them up. The center ramp I think is the camera ramp. I think left ramp always refers to gobstopper.

Quoted from naf_llabnip:

Minimal in my opinion ... a few times during a long session with multiball going the balls have had a LITTLE bit more difficulty going up the ramps, but not enough for me to want to "fix" it. This is a total guess, but if I had to pick a numbers I would say I have never seen more than a 10% reduction in power. For a great player this could be a big deal. For me (total novice) it hardly makes any difference. But that solution looks pretty cool (no pun intended)!

Quoted from zaphX:

I found that when the magnets are active, the flippers are weak. I set the bottom two to +2 which worked out nicely for my power situation here.

Quoted from PlayPin:

Interesting. I am going to try to watch more closely for this when all magnets are going. My flippers at still at default but feel just right to me.

Quoted from zaphX:

If it ain't broke don't fix it!

Quoted from seenev:

Is the latest LE run supposed to come with wifi and Bluetooth, or just wifi?

Quoted from arcyallen:

I wonder if they feel weak because the magnets are possibly slowing the balls down? You're screaming "Why can't I make that ramp?" while the magnets gleefully snicker down below...

Quoted from bowtech:

Looks like my game is saying update available, anyone install it yet?

Quoted from seenev:

The technical service bulletin says you can use an empty slot on the computer if you want to use both dongles. Is there an empty slot? I've seen posts where people say to use a hub.
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