Quoted from zaphX:

I agree that some kind of visual indicator for which kid jackpots are collected would be awesome!
Maybe a colored circle around the kid heads or something.

Quoted from Yelobird:

Consider watching the #Zaphx video tutorial on Wonka. He does a Perfect zone by zone explanation of the display graphics. Really helped me understand whats going on.

Quoted from naf_llabnip:

Wow that looks incredibly useful; watched a little and am looking forward to soaking in the whole thing. I'm really hoping to get a little more insight into what the 6 "other" magnets do and how they relate to the little light burst / cluster areas on the playfield. Thanks for sharing the video yall!

Quoted from TheFamilyArcade:

The JJP site doesn’t have the download files currently. What’s the deal? Is there an issue with the download?
Has anyone uploaded the new code found on the quoted link? Just want to see if it’s tried and true.
Thx.

Quoted from janus:

Camera on mine during oomph loompa is way better now. Hopefully it's your settings.
On another note, does anybody understand the graphics on the monitor in regards to the progression of the gum targets and Mike tv?
Also it seems to me the color of the magnet clusters seems to advance as you play, any idea if this is the case or what causes it?

Quoted from Yelobird:

Consider watching the #Zaphx video tutorial on Wonka. He does a Perfect zone by zone explanation of the display graphics. Really helped me understand whats going on.

Quoted from janus:

Yes, I've seen it, great video. Had my machine for well over a year and it wasn't until his video that the rules finally made sense to me. Changed the way I play for the better.
The couple things I still don't fully understand the three fans for Mike TV and their significance. The other I don't fully understand is the food that appears in the upper left of the screen for Violet and how it corresponds to the gum targets.

Quoted from DeeGor:

No clue. I loaded it up on my machine and I haven't had any issues so far. It could be that too many people were downloading these large ISO images from their site and causing slowness problems. Regardless, I'll leave it there for others to grab if they want.

Quoted from janus:

Yes, I've seen it, great video. Had my machine for well over a year and it wasn't until his video that the rules finally made sense to me. Changed the way I play for the better.
The couple things I still don't fully understand the three fans for Mike TV and their significance. The other I don't fully understand is the food that appears in the upper left of the screen for Violet and how it corresponds to the gum targets.

Quoted from DaddyManD:

A plate of food is shown for each G-U-M target you hit. From the movie these were the 3 food tastes when Violet chews the gum. The fans each represent a shot being hit towards Mike Teavee (center loop, Wonkavision, camera ramp). Not sure what significane the fans had int he movie.

Quoted from Kenz:

Possible show game for display but never used.
Could have been for Promotional trailers . Wouldn’t bother me. If condition is mint then just be happy you have a CE!

Quoted from pbjksb:

Thank you. I am leaning toward to keeping it.

Quoted from zaphX:

I'd open it. If it's new as promised, keep it. If not, send it back. What's the downside?
There are instructions for unboxing without destroying the box.

Quoted from pbjksb:

Thank you. I am leaning toward to keeping it.

Quoted from zaphX:

I'd open it. If it's new as promised, keep it. If not, send it back. What's the downside?
There are instructions for unboxing without destroying the box.

Quoted from DaddyManD:

I agree. And if any issues, isn't this really on the distributor rather than JJP? The email was on the side of the box so the distributor knew what he was shipping you and didn't tell you ahead of time.

Quoted from pbjksb:

I checked my order and I ordered this on Feb 23rd and email on the box was dated Feb 26th, so Mike from Great American Pinball (GAP) should have known about this but did not disclose this to me. I am sure JJP told Mike about the condition of the pinball. If I knew about this and Mike disclosed it to me, then I would have definitely rejected this pinball. I also asked Mike from GAP if the pinball was ever opened before because I wanted NIB but he never responded to that question, so I assume that it was NIB. When someone is paying $12.5K for NIB, that is what the buyer is expecting, not a return from another buyer (according to Mike Fox at JJP). This is somewhat disappointing!

Quoted from Jeffster:

Yea, I'd be unhappy as well. This one shouldn't have been shipped to you in the first place without you being told what you were getting. And what's up with the guy from GAP not responding to emails? That's always a red flag to me. If it were me I'd take advantage of the offer of sending this back to GAP.....and do it now before he doesn't return your emails/calls regarding pickup. Hopefully you didn't do a wire if he drags his feet on the refund. I'd dispute the charge while you are waiting to get it sent back, but that's just me. There are plenty of CE's NIB out there.....give Jason a call at Classic Game Rooms....Got my LE from him. Had it delivered within a few days of ordering.

Quoted from Kenz:

Possible show game for display but never used.
Could have been for Promotional trailers . Wouldn’t bother me. If condition is mint then just be happy you have a CE!

Quoted from Jeffster:

Yea, I'd be unhappy as well. This one shouldn't have been shipped to you in the first place without you being told what you were getting. And what's up with the guy from GAP not responding to emails? That's always a red flag to me. If it were me I'd take advantage of the offer of sending this back to GAP.....and do it now before he doesn't return your emails/calls regarding pickup. Hopefully you didn't do a wire if he drags his feet on the refund. I'd dispute the charge while you are waiting to get it sent back, but that's just me. There are plenty of CE's NIB out there.....give Jason a call at Classic Game Rooms....Got my LE from him. Had it delivered within a few days of ordering.

Quoted from GAP:

Lets set the record straight, the story is not being told correctly. I purchased 2 games from JJP, 1 new Wonka CE and 1 show game. Mike Fox an employee of JJP can confirm this because he oversaw the transaction of these games with JJP and GAP. In Jen's email she did not know 1 of the 2 games was new, so she missed typed the email, thinking both games were show games and they were not. I paid for one show game and 1 new game which the show game was slightly discounted and the new one was not. She assumed they were both show games and they were not, so there lies the mistake in the email. Not Jen's fault at all. Mike Fox can also confirm this. The customer received the game today and called me at 12:11am I missed his call. The customer got a hold of Mike Fox and explained his concerns and Mike called me to discuss the game. that was at 12:19pm. I told Mike Fox I would take the game back at this time if he was not happy, full refund Mike Fox called the customer back, to explain that we would take it back, but Mike also told him that game was new, never opened, that they got that game back because a customer didn't want it. He had to open it and inspect to make sure nothing was wrong, test it and then reboxed it. Mike unboxed it inspected it with another employee and deemed that there was nothing wrong with the the game and that it was never opened, never played and there was nothing wrong with it. They tested it, like they would do in the factory. As of !2:30 pm, Mike Fox called me back and said that he explained everything to the customer, because he personally oversaw this machine and that they were sold out at the factory and that it was new and that I would take it back if the customer was unhappy and the customer told Mike Fox at that time he would keep the machine. That's at about 12:30pm. Mike Fox called me back and told me everything was fine and the customer was going to keep the game. I assumed everything was good, Mike said customer was keeping it, until a friend of mine read this thread and told me about it. I get that the customers concern, in that he thinks he maybe getting a a used game by the letter on the box but that letter was wrong, didn't know it was there. If I thought for one minute it was used I, I mean played by another customer and returned, I would never have sold him this machine. Plus JJP confirmed it was new and never used. If the customer told Mike Fox he was keeping the game at 12:30pm why is he posting in this thread? Why didn't he call Mike Fox back or Myself and say he thought about it and wanted to return it after all. We told him he could. The game is brand new, not sure what more to say.
GAP

Quoted from GAP:

Lets set the record straight, the story is not being told correctly. I purchased 2 games from JJP, 1 new Wonka CE and 1 show game. Mike Fox an employee of JJP can confirm this because he oversaw the transaction of these games with JJP and GAP. In Jen's email she did not know 1 of the 2 games was new, so she missed typed the email, thinking both games were show games and they were not. I paid for one show game and 1 new game which the show game was slightly discounted and the new one was not. She assumed they were both show games and they were not, so there lies the mistake in the email. Not Jen's fault at all. Mike Fox can also confirm this. The customer received the game today and called me at 12:11am I missed his call. The customer got a hold of Mike Fox and explained his concerns and Mike called me to discuss the game. that was at 12:19pm. I told Mike Fox I would take the game back at this time if he was not happy, full refund Mike Fox called the customer back, to explain that we would take it back, but Mike also told him that game was new, never opened, that they got that game back because a customer didn't want it. He had to open it and inspect to make sure nothing was wrong, test it and then reboxed it. Mike unboxed it inspected it with another employee and deemed that there was nothing wrong with the the game and that it was never opened, never played and there was nothing wrong with it. They tested it, like they would do in the factory. As of !2:30 pm, Mike Fox called me back and said that he explained everything to the customer, because he personally oversaw this machine and that they were sold out at the factory and that it was new and that I would take it back if the customer was unhappy and the customer told Mike Fox at that time he would keep the machine. That's at about 12:30pm. Mike Fox called me back and told me everything was fine and the customer was going to keep the game. I assumed everything was good, Mike said customer was keeping it, until a friend of mine read this thread and told me about it. I get that the customers concern, in that he thinks he maybe getting a a used game by the letter on the box but that letter was wrong, didn't know it was there. If I thought for one minute it was used I, I mean played by another customer and returned, I would never have sold him this machine. Plus JJP confirmed it was new and never used. If the customer told Mike Fox he was keeping the game at 12:30pm why is he posting in this thread? Why didn't he call Mike Fox back or Myself and say he thought about it and wanted to return it after all. We told him he could. The game is brand new, not sure what more to say.
GAP

Quoted from djsolzs:

This is good point since it sounds like it has been opened once already.

Quoted from zaphX:

It sounds to me there was some miscommunication but your game is indeed new (and in fact, checked out twice by the factory - once on initial ship and again after the return.)
I would open with confidence and have a great weekend playing Wonka and forget about the silly box.

Quoted from pbjksb:

I decided to return for full refund. Mike Fox reassured me that it was brand new and I talked to Mike at GAP also but I was more comfortable sending this pinball back for full refund.

Quoted from zaphX:

Wow.

Quoted from pbjksb:

Btw, thank you all for comments. I am sort of newbie so this forum helps a lot!

Quoted from zaphX:

Wow.

Quoted from Goyomex:

Wait a minute.....Jen DiCosmo Guarnieri.....could there be a more Italian name out there?!
Enjoy the game!

Quoted from zaphX:

That is clear. You might want to consider just sticking to Xbox.

Quoted from zaphX:

That is clear. You might want to consider just sticking to Xbox.

Quoted from zaphX:

Editing my original comment.
The thing about pinball is: it's not gonna be perfect, EVER.
There are always going to be little issue in any pin, if you look hard enough.
I try to sort issues into the following buckets:
- Fixable, without needing parts
- Fixable, with parts
- Liveable flaw
- Unliveable flaw
Unless it's in the 4th bucket, I'm not going to let it bother me much.
I really think you're throwing the baby out with the bathwater sending back a game because of an email taped to the box, but you do you.

Quoted from zaphX:

Editing my original comment.
The thing about pinball is: it's not gonna be perfect, EVER.
There are always going to be little issue in any pin, if you look hard enough.
I try to sort issues into the following buckets:
- Fixable, without needing parts
- Fixable, with parts
- Liveable flaw
- Unliveable flaw
Unless it's in the 4th bucket, I'm not going to let it bother me much.
I really think you're throwing the baby out with the bathwater sending back a game because of an email taped to the box, but you do you.

Quoted from zaphX:

It sounds to me there was some miscommunication but your game is indeed new (and in fact, checked out twice by the factory - once on initial ship and again after the return.)
I would open with confidence and have a great weekend playing Wonka and forget about the silly box.

Quoted from pbjksb:

Btw, thank you all for comments. I am sort of newbie so this forum helps a lot!

Quoted from pbjksb:

I decided to return for full refund. Mike Fox reassured me that it was brand new and I talked to Mike at GAP also but I was more comfortable sending this pinball back for full refund. Initially I wanted to keep it but decided to return, it was my comfort zone more than anything else. Both Mike's were very friendly and helpful. Mike at GAP was very helpful with setting up a quick return. I am not having much luck with JJP lately, as I am returning GNR NIB due to bubbling issues on side cabinets.

Quoted from pbjksb:

Maybe I should just stick to used pinball! Lol!

Quoted from TheFamilyArcade:

The game was confirmed new by the manufacturer and distributor. What more do you want?

Quoted from Troostr:

This. You just solved all future expectation problems. Plus, in many cases, you will save a little on depreciation. Patience will will save you most every time.

Quoted from happyclan:

Okay, I tested Q324 that leads to the Wonkavator VUK. Looks like a bad transistor. I'm getting 84ohm on the bad one and 10ohm on its neighbors. I'm not sure I'm testing this right but figured going from emitter to receiver was right. I only had one EE class in school and sucked at it.
I noticed a scorching near the transistor leads on the PCB backside. Probably not coincidence.
Everyone, I hope you're seeing this post because I suspect the software update and this event were likely not related on my machine. I'll report back what JJP says. They are such a cool company.
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