I'm sure I'm wasting my breath, but let's try this friendly customer service thing one more time. How about-

Unfortunately some replacement playfields have already gone out and it wouldn't be fair to those people to start giving out populated playfields now. We do acknowledge that this has taken way too long and we should offer some sort of compensation in the form of X and can reassure you we've done X to assure it won't happen again.

$500 off the next game? Shitty T-shirt I won't wear? Peace of mind knowing it's been solved for the next game?

Not even close. Tires are an expected wear item, that are supposed to be changed at frequent intervals. A play field is not.

I'm sure we can all agree here that the most appreciated compensation (other than the replacement playfield) would be a Dialed In letterman jacket.

I'm happy with my Wonka LE, but I would travel the world for a signed Jack glamour shot to hang next to Wonka.

So you'd accept a brand new car with a bubble in the sidewall of the front tire, and keep driving it around? Not a great analogy. Even still, how many car manufactures do you know take over a year to replace a defective tire on a brand new car, and would you have to install it yourself? I think not.

Pictured is clear coat damage caused by pressure from the apron, my game arrived this way...the clear so soft it literally rolled the clear and paint back. Has all the common post bubbles as well.

IMG_4453 (resized).jpg

IMG_4456 (resized).jpg

You wanna know what the shitty part is? That amount of damage won't get you a replacement play field, either.

Just about anyone has the equipment to mount and balance tires?

Maybe it's time for a JJP "State of the Playfield" monthly mailer where they address the pipeline for existing customers and build confidence about new playfields for new customers

I disagree. Eventually, given enough use, playfields wear.

People make replacement playfields for old games for exactly this reason.

You're missing my point. Over the life of the ownership of a car, you should expect to replace your tires, frequently. It's a routine service item.

Alternatively, over the life of the ownership of a pinball machine, you should NOT expect to replace your play field frequently. MAYBE once with heavy play. And it's certainly not a routine service item, by any means.

Ok I'd agree with that. It's a wear item but not a frequent one and once in the lifetime of the game seems about right.

That would be great!
I'm waiting 7 month already for a replacement PF too.
I really miss more communication from JJP.
But again, it's our fault - my PotC had it too and even i bought the next title from them again.
Same with GnR, - customer became crazy regardless of the PF quality.
The result: PF issues again!
Will you buy the next title ? --- Maybe
So finally it's all about hoping that my next machine will not have it !?

Umm, then why do companies exist that make replacement playfields?

Here's my direct fit replacement for the captive ball plastic (-04) on Willy Wonka Pinball. JJP was happy to send me a new one but it was going to cost $9 to ship it. I made one while I was thinking about the shipping cost until I remembered they owed me some new drones for my Dialed In so I paid the shipping at that point. Wouldn't have made sense otherwise for 20 cents worth of plastic.
https://www.thingiverse.com/thing:4679354

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Some sling protectors I made for my Willy Wonka.
https://www.thingiverse.com/thing:4679386

20201017_113438 (Medium) (resized).jpg

The topper I made for my Willy Wonka. It was the first thing I designed in tinkercad and the second thing I printed on my 3d printer.
It barely fits under the glass. Clear for the smoke bubble and whatever color you want for the topper. I actually ended up spraying mine brown textured stone paint or some stuff.
https://www.thingiverse.com/thing:4679412

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20200617_210205 (Large) (resized).jpg

For the same reason that companies exist that make replacement car chassis/frames. Because sometimes they need to be replaced. But only in extreme situations.

Replacement play fields are a boutique business, just like replacement car chassis / frames. Very small customer base, and custom manufactured. Not normally offered by the OEM manufacturer any more, which is why the boutiques make them. Same holds true for play fields.

Carguments aside, you shouldn't be shopping for new play field on your pin before you've hit 1000 plays. EVER. More like 10,000 plays, maybe. Wrecked play fields used to be the exception, now they're the norm. That's not acceptable.

I have owned my Wonka Se about 5 months gets lots of play and the playfield looks perfect to me.

However, I'm thinking of selling and either getting the CE or find a LE. I sure don't want to have a playfield problem and I thought this was all behind us.

The pooling I noticed on mine - including the “post ironing pooling” - still hasn’t resulted in chipped art and still doesn’t negatively affect game play. So I’m still not worrying about it.

There’s no way I’m removing a star post at this point. That’s asking for trouble.

So on the topic of Golden Tickets....on my game they light up (from left to right)....1, 2, 5, 4, 3 ..... I got all 5 tickets last night. In the final Pure Imagination mode u apparently u need 10 jackpots, but I only got 6 before draining.

Congrats on Pure Imagination! Seems like everyone's tickets are lighting up in different patterns...making me think each ticket does represent a specific accomplishment.

Umm...there are level of difficulty settings?? I have had this awhile and I just got to wonkas office yesterday and it's a miracle of baby jesus that I have broke 5 million. I hope mine isn't on easy mode Love "that costs as much as a used car" Fuck it, agreed. I will check the menu

Yes. Page B-58 in the manual. B.6 Install Presets.

LTG : )

Eric finally got someone in programming at Jersey Jack Pinball to confirm the lights for us:

Here's the final word:

GOLDEN-TICKETS (resized).png

I just hit flashing lights and hopefully earn GTs.
I have made it to Wonka's Office two times. Guess it was dumb luck.

I heard that I’ve been there a few times and the second time there I just cradle the ball and checked screens for directions.

Thanks for your tip and sharing of the link. Here is my version of the item. Not bad for an under $10 mod shipping included. I just had to use my dremel to clean up/enlarge the backside cavity so that it would snap over the existing metal plate on the gobstopper mechanism. That and just a bit of paintwork in blue and bright gold and it is now in place. Easy to do and I think it makes a nice add to the game.

20201214_095603 (resized).jpg

This is great and good to know.. Now how did I miss that Gobstopper ticket!!??

I’m seeing a lot of Gobstoppers with little chips in the paint - including mine. Totally unnoticeable until you look right at it - and for it - but still annoying.

if anyone knows suitable touch up paints - in the right colors - can you please post?

Thanks...this makes sense to me...also I didnt know the first GT was called Gumball I wonder if they programmed them this way based on difficulty to achieve? I find that from left to right the first is the easiest and the Wonkavator is the most difficult.

That looks great! I hope it serves its purpose well.
Very cool to see someone use this file. Thanks for trying it.
r/
Mike

The gumball golden ticket is awarded randomly.

Am I going crazy here? I just installed the JJP topper. This thing is ridiculously bright. The brightness settings seem to do nothing. Did I plug it into the wrong plug? It’s hard to even look at this thing.

Nope its bright....and theres no way to adjust the brightness

Awesome...

Who wants to buy a slightly used topper? PM me

Check with LTG about adjusting the brightness for the topper. I could be completely wrong, but I thought it could be adjusted.

They are not dimmable LED's, so yeah, it's not adjustable.

Can't be adjusted.

LTG : )

I stand corrected!! Thanks for the clarification!

If it really bothers you I believe someone on this thread figured out a way to tone down the topper. I forgot the details, but its in this thread somewhere. For me I think its a little bright, but it doesn't bother me at all.

Id like to know also. I will be installing mine next week. Hate to hear that its too bright to have on the machine.

So how are people managing the various modes to maximize score values? For example, if the 5x playfield mode is ready to be activated are you saving the mode and not shooting the Wonkavision to activate the mode until you have a multiball ready to go? Just curious to hear about people’s strategies. My high score is about $3.5M without me doing anything intentional other than trying to activate modes and getting some multi balls going in no particular order. I think it’s time I start playing with more intention, so I’m curious to hear about what others are doing.

Its bright, but I don't think its over the top.....doesn't bother me at all.

The great thing about Wonka is it’s non linear!I focus on wracking up Wonka bars and nailing the captive ball my highest score was 13,960.460 one time only

I agree. I never even thought of it as being too bright.

I agree that it is non linear which is unique, but I guess that makes you choose between trying to obtain tickets and maximizing score. It seems like those two go hand in hand.

By the way, love Wonka. I play it more than any of my other pins.

Wonka! Is da best

My rule of thumb, and feel free to take this with a grain of salt, is super spinner, 5-completed kid multiball, and bonus collect for big scores. Do those with the bigger multipliers and you're good. Use super spinner to build up bars, and the one-time super spinner combo over and over again. Take advantage of that before the rules in the beta go public then cash in a huge bonus collect with a high pf x and bonus x.

5-completed kid multiball is the icing on the cake as jackpots will be 6x plus any pf x you bring in, but it's harder to do that then bars.

Ok that makes me feel better... Now im very curious ha.

Think of it this way and I respect everyone’s opinion, but only one person that I’ve seen has complained about the topper being too bright. Again, I’m sure it is too bright for him, but I don’t think most people even give it a second thought.