Quoted from Crash:
Where did Jack say this?
I don't see anything happening for a long time. Nobody knows what the problem is and how to fix it.
Publicly, I guess the most Jack alluded to it was a post this morning when he stated "It's not "just" me. It's been a Team effort. I'll talk more about it after we get this out there. It has obviously been very difficult on the people who have had issues and on tech support, LTG, all of our people inside and even outside the company where we sought help in the solution."
To your second point, Jack also has stated the problem is "fixed" (past tense.) They're only finalizing their plan to roll the solution out to those who need it (which he has also stated is not everybody.) Stated this morning "Some boards will be supplemented in different places that will eliminate he issue. When it's released we will explain what it in and does. Thanks again as this has been something out of our control but solved."