Due to some peoples take on this thread, I took a step back and re-looked at my concern. I honestly tried to take the high road. I spoke to Frank and explained the situation of the replacement parts not fitting. He was very nice to deal with and asked for a few days to look over my pictures and he would get back to me, I agreed. After a week of no replies I sent him another email and was told "I'm very busy but I was a priority and he had marked this email and would get back to me". Fast forward ANOTHER week and still no reply from Frank. To be clear, that's 2 weeks after asking a simple question about being charged for the wrong parts and I still have no response.
Pinsiders, call me crazy, a train wreck, whatever you want but if this is considered "so called, excellent customer service" I disagree.