Game has been idle for a couple of months while waiting for a new crystal ball display. Game worked when last shut down.

Just turned on the game. Appeared to boot up normally and go into attract mode. New crystal ball display didn't light up, but all playfield lights look normal and lcd monitor in the head cycles normally for game over attract mode.

The start button light is out and and pushing it will not start a game. The diagnostic buttons inside the door don't work either. Game is stuck in attract mode. Rebooted a couple of times to no avail.

Is this some fuse issue? I checked under the hood and I see nothing out of place. Led's at all fuses are lit. All connectors are attached.

What might be the culprit here?

I appreciate all thr responses.

The game will work without the cb display. The display will only go one way. I think the cb display is unrelated. It wasn't working before but i could still start a game and get into diagnostics.

Rechecked all connectors and they're tight. The coin mech lights are illuminated so pretty sure power is there. I can test with a DMM.

The answer is no. I saw you had a similar issue with v 5.05. I am running the latest software. I am slightly suspicious that the game is not completely booting before it shows attract mode. Not real sure.

I recall Lloyd showing a way to short the cpu to boot the game. Not sure if that would be applicable here or if it would cause bigger problems.

Apparently getting stuck in attract mode was a previous software issue that was fixed several versions ago.

I did. They were never removed so I don't really know how they could be loose. Game just won't cooperate.

I thought to check behind the backglass for no useful reason but that damn thing is wedged shut.

Sometimes this game can really suck. I'll be calling JJP tomorrow but their help desk hasn't been as good since Frank left.

I'll give a full update a try.

Just a follow up. It wasn't able to reinstall the current code. JJP Support said it wouldn't update to the current code if the current code was already installed, so nothing happened there.

JJP took me through the same old troubleshooting of unplugging and replugging connectors until nothing changed and the case was escalated.

JJP Support said it wouldn't boot. And it didn't.

But the reason could be due to some other problem. I can't use any diagnostic buttons to navigate on the screen if it did boot.

I am still working with JJP support. We found a 1 amp fuse that was bad and I'm trying to find a replacement. I hope that's the issue.

20200629_213138 (resized).jpg

Good eye Lloyd. It's F1

It is a 1 amp but they specifically said to bump it to 2 amp when I replace it. This is an early model ECLE.

So the 2 amp fuse did not solve the problem. Further diagnostics found voltage levels too low on the I/O board, and too high on the sound board. Awaiting further instructions on how to proceed from JJP.

This game has had one thing or another keeping it on hold since January. New playfield, new 2.0 light boards. New crystal ball display. And possibly new circuit boards.

The cabinet is still original however.

I'm not making much progress with JJP support.

The help desk doesn't know what to do and is waiting for answers from other engineers at the company. No timetable.

This department is definitely struggling. The primary troubleshooting advice has been to check all connectors. Then check voltage. After that, we hit a dead end.

Playfield swap was years ago. Worked very well afterwards.

2.0 lighting upgrade was just a few months ago but had no problems booting or playing games after the upgrade. The playfield inserts all work perfectly now still. Game looks like a normal game in attract mode.

The one difference when i boot up the game is it never does the device test showing the witch and monkey before it settles into the game over / attract mode.

Can't i just test the voltage output? The game had spent 95% of its life turned off.

Here is the latest on my machine.

JJP has requested that I send in the I/O board for diagnostics and necessary repairs.

I'll report back on the progress. I've been warned it could be another couple of weeks.

I have been dealing with JJP over this issue for way too long.

After futile troubleshooting over the phone, JJP requested that I send in my I/O board. They've had it over a month, and I was just told last week that they never tested my board, but sent me a new board which I have not received yet.

There's no guaranty the new board will resolve the problem since they never confirmed anything specific had failed on my board.

So, the short answer is, I'm still working with JJP and waiting to get my game working again.

The replacement board arrived. JJP said my original I/O board was fine (nothing tested out of ther ordinary.)

So I called and got the okay to plug in the replacement board and when I turned on the power, instant burning smell and the cabinet filled with smoke. I feel the troubleshooting is haphazard and random. No true progress.

It's worse than before. Fuck this game. The technical support has been less than stellar. 6 weeks waiting for the replacement board was a complete time waste.

I've thought about calling Jack, but Jim in tech support is still trying to work through it with me. It's just taken way too long and it feels like there's been no progress. I'm losing confidence.

Totally agree. Frank was awesome. Troubleshooting was always organized and methodical.

I'll confirm with Jim at JJP tomorrow. Maybe it'll help locate the problem. My old board didn't fail like this and I suspect the damage is on this replacement I/O board.

This replacement board was someone else's refurbished board; it wasn't a new board. .

Just got off a call with JJP. The new thinking is that my hard drive is bad.

I will be sending my original hard drive and purchasing a replacement. I will also be sending in the replacement I/O board that fried immediately after powering on the game and hopefully get back my original working I/O board.

It will be a bit longer to see if replacing these items will get the game working again.

Here's the 3 month update on my Woz.

Game is still dead, but I've got Barry working with me now and I'm feeling more confident it will get fixed

Apparently there was a recent staff change in tech support.

Honestly, I'm basically starting all over.

I received my original I/O board back after it was determined there was nothing wrong with it. I got a new hard drive, but I'm working with Barry now and he wants to get back to my original starting point.

I will report back next week after we check everything again. He suggested it could be something as simple as a bad connector. This whole thing has been the worst troubleshooting experience since I've been in this hobby. But Im still positive the game will get fixed.

If I can't get it fixed, I'm planning to get buried in it.

I've upgraded the light boards to 2.0, I've swapped the original chipping Bader pf with a pristine Kruzman cc playfield, and I've got it modded to the hilt. I'm in too deep.

Game is finally working agaiin and ultimately it was just a connector.

I think the problem in troubleshooting stemmed from multiple iterations of boards which sent me down a rabbit hole due to an inexperienced tech. The IO board was never the problem.

Barry immediately knew the source of the problem, but had to send me off to Ken who was more knowledgeable on the specific board on my early run game.

My game uses a 10 pin connector with a splitter, and one end remains loose. Newer games use mini usb to regular USB to connect the IO board to motherboard.

JJP offered to send me a free GnR SE for my troubles. Just kidding about that - but Barry and Ken were quick to get things right. Having the right guys in tech support is crucial.