Here is the deal. I have a WOZLE #560 that has had it share of issues (replaced the monkey magnet switch three times, replaced the monkey coil, replaced the multiball opto board and a few other things). From the get go, I noticed that none of the flipper coil stops were tight: at least on the main flippers and the upper right flipper. No evidence of Loctite on any of them. I retorque them all. I install a Cliffy protector on the right mini playfield and guess what? Yes: a loose flipper. This was two months ago. I recently noticed that the castle playfield flipper was very weak. Initially, I thought that it was the return spring. I remove the castle playfield to find the coil stop barely held in by one allen screw. There was no evidence of the other screw and clearly, no thread lock had been used. This is a game with maybe two hundred plays on it. I reassemble the castle playfield and manage to damage one of the data cables. Great.

Mr. Jersey Jack, if you read these complaints, please pay attention. This sort of assembly quality is absolutely unforgivable. Was my machine assembled on a late Friday afternoon or early Monday morning? For shame. If I worked at this level of (in)competence, in my profession, I would be run out of the state.

Every Williams/Bally flipper that I have worked on had a washer and so much Loctite that I had to use solvent to clean off the screw threads.

Yes.

This is not an anti-JJP thread. I want them to succeed. I did get resolution on the issues I had with the opto board, monkey switch(s), solenoid and magnet. What is disturbing is the lack of build quality. Flippers are clearly the heart and soul of a pinball machine. To not make sure that they are installed correctly is unacceptable. To leave out one of the coil stop bolts in an area that is not easy to access is unacceptable.

I could file a complaint and I am unsure as to what sort of reply I would get. I did pull the castle playfield and fix the flipper. I am upset and frustrated that I damaged a data cable in having to perform this act.

Exactly how would Jack or Lloyd be able to address this problem? It is a good thing that I can do most of the mechanical work on a pinball machine. I might assume that there are some who have not acquired this skill. This forum exists to allow us to air our complaints.

Should JJP pony up for a new data cable that I damaged resolving a flipper problem?

"After" the fact? Now there is a rather condescending insult. I did, in fact, receive a pm from Mr. J. Jack last week insisting that I call him. I sent him an email stating that I was on a bike trip in Arizona with my cycling club and was unable to respond. I did leave an email address and guess what? No response. I called today and did not receive a call back.

Again, I will reiterate: this is not an anti-JJP rant. To hear that "we received pre-assembled from a Vendor who did not do the correct job. We changed that practice and anything assembled at JJP never fell apart" does not really cut it with me. All of my flippers did fall apart and in fixing them, I incurred damage to other parts: data cables to be specific.