Hi,

Since 2 days ago, when the ball is captured by monkey lift assembly, it rests on the castle home switch, then I get the video showing Dorothy captured, then it goes back to the standard 4 parts screen, and nothing moves afterwards. No ball is ejected from the through to the shooter lane. If I press the flipper buttons then the game puts a new ball in play. In the past, a new ball was automatically put in play after the video sequence is finished.

Also when the game is over, or if I switch off/switch on the machine, the ball locked in the Monkey castle is not released. After a while, the game triggers all the coils and the ball captured is released.

In test mode, the switch 79 Monkey castle home is activated (green) after the ball is captured. This switch is not the problem, and I do not know what can be wrong.

Can anyone help me please ?

Thank you

Hi,

thanks for you reply. I just noticed that there was an issue with the plumb tilt. Now the ball is released at new game. But the problem of game stuck after ball captured is not solved. No I haven't updated the code as I received the game 1 month ago. It is version 6.10. I made a factory reset, but no change.

Thank you for all these feedbacks. I ll try the tape and change the balls

It took me a bit of time to properly understand the above. My problem is not that the monkey keeps the ball. It releases it normally behind the door, and the switch is activated. But then nothing happens were a few days ago everything was working fine.

Any further idea ?

Hi thanks. What I checked the switch matrix after the ball was released behind the door. On the playfield picture, the switch is marked as green .i.e. activated. but I will try dropping the ball manually in test mode, to see what happens

Yes indeed ... my mistake. And yes a switch adjustment solves the problem.