I have the same problem...although it's a REALLY minor problem. What's happening is that the monkey isn't dropping the ball behind your castle door. Try it the next time the monkey captures your ball...look behind the door as you press both flippers. You'll see him drop the ball and that will cause another ball to be ejected into the shooter lane.

I haven't solved my problem because I haven't had time and it's more of an annoyance than a game-stopper. But when I asked about it a while back, it was said to be a magnet problem and I should try a piece of electrical tape on the monkey magnet. I did, but then the monkey couldn't grab the ball. Perhaps the balls are magnetized and need to be changed out...that's my next "fix." If that doesn't work, I'll contact JJP or post here.

Well, the interesting thing is that I use the pinball life super shiny balls that aren't supposed to be subject to magnetization. That's what makes it strange in my case.

Thanks! I'll try it again.

Somehow this thread turned into MY help thread.