Quoted from wtatumjr:I opened a ticket 3/2 - I've had good luck in the past but 'haven't heard a thing yet (except auto response). I really can't access the game until next Friday anyway as it's at the beach house about 2 1/2 hours away.
A real problem is the beach house is rented during the summer and those people are going to expect a working pinball machine (my main reason for buying NIB). If it fails then I have to buy another pin or fix WOZ fast.
No reason you shouldn't be able to get your game issues resolved by now, I dont know of any current open unsolved issues. Don't rely on their ticketing system, call/email Lloyd and he'll get you fixed up.