The Villages, FL
Quoted from DeathHimself:Wow, this is the first that I heard of any issues with Jack's machines. However being realistic and knowing that sometimes things can loosen up during shipping and handling this issue is very real for any pinball company, however it's all about how the company handles your needs to such a situation and it sounds like they were very accommodating right from the start which I'm very glad to hear for any of us can find ourselves in the same spot one day.
I think owners are reluctant to post problems here due to the negative feedback that might follow. But if you've used the support site, the ticket #'s are growing so there are obviously some issues that need resolved. Keep in mind, the ticket #'s are also generated by new registration to the site so that accounts for much of the increase.
I fully expected at least some glitches considering we have early versions of the first game ever built by a brand new pinball company. As far as I'm concerned, it's part of the process and what I signed up for. The true test is the responsiveness of JJP which I have found to be unmatched. I am a little miffed, however, that Steve got his parts overnighted and mine were delivered in the normal course of things by a member of the Brown Army. 
