Really glad to hear they took care of you and made this right!!! CONGRATS!
When I had this exact same issue with Automated, it was still only two months after they began shipping the 2.0 system. I guess Automated didn't feel obligated to do anything for me, and all Jack could do was repeatedly assure me what a great guy Mike is. LOL.
But almost a full YEAR after the 2.0 changeover....for Automated to try and pull that crap with you.......pfft. That was COMPLETELY unacceptable, and I am VERY pleased to hear they acknowledged it, and took steps to make it right. I'd be willing to bet Jack had to talk Automated into doing the right thing!
JJP is a phenomenal company when it comes to customer support. They took real good care of me when I had issues with my WOZ (unrelated to the lighting) and that's why I had no reservations about getting Dialed In. Then, when I had some quality issues with my DILE, JJP remembered who I was, and to show their appreciation for my repeat business, and my patience with WOZ issues, they (along with Hemispheres Amusements, a kickass IL distributor!) went 200% ABOVE AND BEYOND to make sure I was happy with my DILE.
I'm not wild about the POTC theme (game looks crazy fun though!) but I am super excited to see what's in store for JJP#5 and I absolutely will own a third JJP machine in the not too distant future!
CONGRATS again on a pleasant resolution to your NIB WOZ75 purchase!