Wizard of Oz
Jersey Jack, 2013You're currently viewing posts by Pinsider lowepg.
Click here to go back to viewing the entire thread.
Quoted from teekee:So… will Monday (tomorrow) break the record for Hobbit refunds?
Meh.
I'd be more worried if JJP hadn't already resolved the issue (replaced the PF in question and changed suppliers).
Seems like the kind of thing that happens with new development...
Quoted from cal50:I would repair the damaged area either either by touching it up and new clear or a PF swap then sell it.
$500 for a replacement PF when your original is clearly defective is pretty crappy IMHO.
Given the amount of problems you have had with your game they should overnight you a PF at zero cost to you.
Pretty tacky and that level of support shows its all about the $$$$.
Agreed.
I'm sure many folks here have done swaps and have rotisseries standing by to do so- but for me - having to do a full PF swap would be a MAJOR undertaking.... That would already feel like a huge chore for an end-user to deal with to correct a manufacturing defect.... charging for the PF is adding insult to the injury.
The whole issue is surprising given how much people have raved about JJP's service-after-the-sale in the past.
A free PF is certainly the RIGHT thing to do... needing to charge for it makes me wonder just how tight $$$ is right now back at JJP 
Are we all still ignoring these warning signs?
Quoted from vid1900:Jack should send you a postpaid box to return your populated playfield.
Then he should do the playfield swap at his factory, where he can do it in a few hours on the assembly line.
None of this should cost you a penny on a $9000 machine with a factory defects.
I agree.... and thats certainly what *I* would want.
But would Stern even do that?
I would be willing to BRING my game back to the factory to have them do it... wonder if Jack would agree to THAT? He might?
Maybe make it just prior to the open house and hang out for the party?
Quoted from cal50:* Best Built & Highest Quality, while under warranty.
More like "Best Built (by weight) & Highest Quality (we can afford)"
The thing is a tank.... but weight ≠ quality.... although I've tried to convince my wife the opposite....
You're currently viewing posts by Pinsider lowepg.
Click here to go back to viewing the entire thread.
Wanna join the discussion? Please sign in to reply to this topic.
Great to see you're enjoying Pinside! Did you know Pinside is able to run without any 3rd-party banners or ads, thanks to the support from our visitors? Please consider a donation to Pinside and get anext to your username to show for it! Or better yet, subscribe to Pinside+!
This page was printed from https://pinside.com/pinball/forum/topic/woz-after-4000-plays?tu=lowepg and we tried optimising it for printing. Some page elements may have been deliberately hidden.
Scan the QR code on the left to jump to the URL this document was printed from.
Cary, NC