Quoted from TaylorVA:hey are not intended to be indestructible, but if a manufacturer knows that there is an issue with a playfield, as Jack implied with his post about changing plafyield suppliers, then certainly the customer should be given some relief if that defect arises.
AND HE WAS. Buried somewhere on page three or four, the OP mentions casually that JJP sent him a new playfield 2k plays ago, but he hasn't bothered since it's on route.