Quoted from check_switch_26:
Editing to add: I was extra careful to fully test this before declaring a win. I knew I'd never hear the end of it if you went to the trouble of swapping your old motherboard back in and your screen froze up. What is it with your repetitive negativity anyway? And by the way, this wasn't an easy fix to find OR test, which is why it took so long to resolve the problem. Oh, and you're welcome.
Thanks for asking. My negativity stems from the fact that this issue was talked about on the Linux PC boards almost immediately after the kernel came out with people complaining about freezing video on their computers. There were many workarounds listed, with success reported. Those workarounds could have been tried on the affected WoZ machines. In the next two years despite repeated offers for our 100% affected route WoZ to be a guinea pig to try to help JJP find the solution with different workarounds...nothing. Meanwhile, I know personally other OPs that were having the issue and when they approached JJP, they acted like it was the first time they ever heard of the problem - more than a year in. I had to host 5.05 (JJP had taken 5.05 down sometime in early 2017, I think, despite it being the only fix for affected machines) so the Ops I told about the solution could fix their machines.
I don't doubt it wasn't easy to find or test, but I guarantee finding it and testing it wasn't a priority at JJP for all of those two years, and since the motherboard and/or chipset was suspect all along, a simple message of "hey, we don't have a software fix, but for $200 you can swap out the motherboard and CPU that will fix the problem since our newer WoZ with this new motherboard are unaffected" would have saved two YEARS of problems with the machine on location and countless re-installs. I know I would have taken that deal.
I definitely think JJP is getting better with this back-end stuff (and tech staff like Frank are without reservation GREAT to deal with), but this was by far the worst example of poor operator support for a JJP machine. We've supported JJP on every one of their releases so far, and intend to KEEP supporting you guys because on balance you're the best things out there now, but I'm not going to candy-coat opinions about issues affecting operators that are known and run 6-12-24 months long with no solution because it hurts someone's feelings.
Also, note the date on this thread. I didn't start complaining publicly and looking for answers until a YEAR went by with no fix. I wasn't hair-trigger bitching about a pretty major problem for the location we had it at.
It all worked out, so I'm not putting the old motherboard back in. The newer WoZ/Hobbit motherboard is WAY faster to load and supports 1080p, so if I change the monitor at some point I'll be set. The $200 is already spent, the work done, so no sense in reverting just to get the JJP boot screen (some day I may flash the rom to put that in, for now the 2 second MSI screen is no issue).