Just went through the plunger issue on mine last night. A couple of things sorted it;
- Bent the metal shooter lane cover next to the apron bracket backwards to allow the ball to sit further back in the shooter lane (closer to the plunger tip).
- Serviced the plunger assembly to make sure nothing was wrong with it.
- Found a nut had been put up inside the plunger tip! After some experimenting with it in or out, I decided to leave it there for best results, lol! It lets you gain another 1/4 of an inch extension on the tip. Someone that had the game before me must have gone through the same process.
I can now hit the hole closest to the player 90% of the time when fully plunging. The centre shot is now the hardest, with the first hole being a close second.
I would think this is how it should work.