I'm having problems lifting the playfield on my WCS game to do servicing on the underside, as the soccer ball does not spin during gameplay. I can lift it up just barely past the two bars, but I and several friends have tried unsuccessfully to pull it forward at all with all our might. I can't even get to the stage where it clicks and you can continue lifting.
This is about as high up as I can get it, and clearly it's propped up:
This is how the mechanism looks on the left side when the playfield is in its propped-up state. Note the part with the spring doesn't hang down and is not touching the wood rail.
On the other hand, this is the right-side mechanism. The part with the spring hangs down when the playfield is in the propped-up state, and notice how it seems to have derailed itself, scraping the wood rail quite a bit over time.
When I try to jiggle it and pull forward, it seems to actually be stuck on the left side, while the right side has a little bit of give. Any suggestions as to how I can pull the playfield forward? My local friends are all EM experts, and not very big on WPC system knowledge.